Product Operations, Senior Associate

Job Description
The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.
As a Product Operations Associate, you'll maintain the health of key payment systems by leveraging critical thinking and data analytics to analyze usage patterns and resolve issues. Your focus will be on delivering superior customer support and crafting solutions that align with customer needs. You will work closely with servicing and technical support teams, providing support for application fixes and product enhancements.
Job responsibilities:

• Collaborate with product, analytics, business, and engineering teams to support digital wallets and develop product strategies.
• Partner with technology to build a secure, scalable, and adaptable platform.
• Foster a positive team culture, promote agile practices, and support team development.
• Work with analytics to track and create actionable reports.
• Convert business needs into user stories and process flows for development.
• Assist with incident triage, data analysis, and coordination between operations and technology.
• Manage production defects and product stability enhancements, including backlog prioritization and agile development.
• Collaborate effectively with the Servicing, Fraud/Risk, and Technology teams to detect and address issues promptly.

Required qualifications, capabilities, and skills

• 3+ years in product operations or application support in financial services.
• Strong technical, analytical, and problem-solving skills to turn analysis into actionable insights.
• Experience with JIRA for issue tracking and Splunk/database tools for analysis and reporting.
• Excellent communication skills for organizing and conveying complex information.
• Strategic thinker with the ability to connect details to the bigger picture.
• Proven ability to collaborate and influence decisions with multiple stakeholders.
• Strong understanding of Agile/Scrum product development.
• Bachelor's degree or equivalent experience.

Preferred qualifications, capabilities, and skills

• Experience with online payments, including wallets and digital payment journeys.
• Knowledge of APIs and engineering practices.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.