Product Operations Manager

About RISA Labs
At RISA, we are building the future of mission-critical workflows by leveraging the latest in AI. Our purpose is to solve humanity’s hardest hurdles, and we are starting with the incredibly high-stakes challenges within oncology. We’re not just selling software; we are delivering a new kind of resilient, autonomous infrastructure that powers foundational institutions and ultimately helps accelerate human progress.

At RISA, we’re building the BOSS Console, an AI operating system that unifies data ingestion, intelligence, and action to transform how enterprises operate starting with cancer centers.

We are scaling fast and looking for people who comes with little to no bias and believe exactly what we believe.

Founders

RISA was founded by Kshitij Jaggi and Kumar Shivang, IIT Kanpur alumni with a proven track record from their previous healthcare startup, Urban Health. Their vision is to streamline oncology care through cutting-edge technology.

Funding

RISA Labs is a Series A startup backed by Optum Ventures, Cencora Ventures, Oncology Ventures, General Catalyst, Binny Bansal, z21 Ventures, John Simons and select angels.

The Opportunity

You will build and scale a high-performance operations engine with uncompromising accountability, visibility, and outcomes. Sitting at the intersection of people, process, and product, you will bridge the gap between today’s human-in-the-loop workflows and tomorrow’s AI-driven automation.

Your mandate is two fold:

• Maximize operational excellence today (speed, accuracy, SLAs, client trust).
• Continuously translate operational insights into product improvements that make the RISA AI platform smarter, faster, and more autonomous over time.

What You’ll Do

Lead High-Performance Operations

• Own the daily operating rhythm of the team - huddles, reviews, retros, and goal tracking
• Define clear roles, ownership, and expectations across the floor
• Set and enforce productivity, quality, and accuracy benchmarks, ensuring teams consistently hit targets

Bridge Operations & Product

• Act as the primary voice of the customer
• Create a tight, structured feedback loop between Operations and Engineering
• Translate real-world bottlenecks, edge cases, and failure modes into clear product requirements that improve automation, UX, and decision quality within the RISA AI dashboard

Own Client Success & SLAs

• Serve as the operational face of RISA for customers
• Own delivery against key SLAs including Turnaround Time, Approval Rates, and Throughput
• Lead Monthly Business Reviews (MBRs) with clarity and credibility- demonstrating where value is being created, what’s improving, and what’s next

Drive Strict Accountability

• Implement a data-driven operating model where every team member’s performance - speed, quality, judgment - is visible and measurable
• Build coaching frameworks that turn data into action: targeted feedback, improvement plans, and growth paths
• Ensure accountability is consistent, fair, and performance-oriented

Build for Scale

• Design and document SOPs, training modules, and escalation frameworks that allow the organization to scale from ~45 to 100+ team members without loss of quality or control
• Reduce tribal knowledge by building repeatable, auditable processes
• Continuously refine playbooks as the product and client mix evolve

Who You Are

• The Operator: 2+ years of experience in Operations, Product Ops, Customer Success, or Program Management within a high-growth SaaS or services environment. Comfortable managing people, schedules, throughput, and daily execution under pressure
• The Systems Thinker: You don’t just fix problems - you design systems so they don’t recur
• Strong comfort with data: dashboards, Excel/Sheets, BI tools, and operational metrics. You seek root causes, not surface-level explanations
• The Product Partner: You naturally see automation opportunities in manual workflows. Able to articulate operational pain points in a way that engineers can build against. Thinks in terms of scalability, leverage, and long-term product impact
• The Coach: Able to deliver tough feedback with clarity and empathy. Motivates teams to hit aggressive goals while maintaining morale and ownership. Invested in developing people, not just managing output
• High Agency: Thrives in ambiguity and fast-changing environments. Don't wait for playbooks - write them. Takes ownership end-to-end and drives outcomes independently

Bonus Points

• Experience or strong interest in Healthcare / HealthTech
• Prior experience in a startup or scale-up environment
• Proven track record of moving core business metrics or the organization’s North Star Metric in a measurable way