Product Operations Manager

Posted 2 Days Ago
Be an Early Applicant
San Francisco, CA, USA
Hybrid
160K-200K Annually
Senior level
Fintech • Software • Financial Services
Join our user-focused team on a mission to help people reach financial goals & protect privacy.
The Role
Leads product operations across the lifecycle, supporting launches, maintenance, quality, issue resolution, customer feedback, compliance policies, and process improvements. Coordinates product, compliance, engineering, and external partners; manages vendors, onboarding, QA, and SLAs. Owns cross-functional efforts to diagnose and prioritize product issues, improve operational support, maintain documentation, and enhance customer experience.
Summary Generated by Built In

Kikoff: The Fintech Powering Financial Security at Scale
Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.


Why Kikoff:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

About the Role: The Product Operations Manager will play a pivotal role in ensuring the seamless operation, quality, and success of our products. As a leader in this space, you will be responsible for driving operational excellence, coordinating cross-functional teams, and maintaining a strong focus on customer-centric solutions. You will lead efforts to identify and resolve product issues, manage post-launch processes, and implement strategic policy and compliance initiatives. This role requires a combination of technical expertise, analytical thinking, and a collaborative mindset to deliver high-impact results while continuously enhancing the user experience.
Roles and Responsibilities:
  • Work closely with PM’s and internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
  • Lead and manage cross-functional efforts to diagnose and prioritize root causes of user/product issues, coordinating closely with stakeholders like product, compliance, and engineering teams to ensure action.
  • Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
  • Drive policy changes related to compliance, delinquency, and charge-off reporting; maintain detailed documentation and product changelogs for transparency and operational efficiency.
  • Own the end-to-end product quality across product pods by identifying gaps, influencing prioritization, and driving cross-functional solutions.
  • Manage product partners and vendors, including onboarding, QA, and SLAs.

Expertise and Experience Required:
  • 5+ years of experience in B2C Tech, Product, Operations, Consulting, or a fast paced start-up environment
  • 1+ years of experience as a people manager.
  • Strong project management skills and the ability to align internal and external stakeholders effectively.
  • Experience managing vendors against SLAs.
  • Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
  • A track record of running launches and and driving process improvements for long-term operational success.
  • Strategic thinking, and demonstrates ability to communicate long-term product strategy.
Base Range
$160,000—$200,000 USD

Equal Employment Opportunity Statement

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Please reference the following for more information.

Skills Required

  • 5+ years of experience in B2C technology, product, operations, consulting, or a fast-paced startup environment
  • At least 1 year of people management experience
  • Strong project management skills
  • Ability to align internal and external stakeholders effectively
  • Experience managing vendors against service-level agreements
  • Analytical experience diagnosing and prioritizing product issues
  • Track record of running product launches
  • Experience driving process improvements for long-term operational success
  • Strategic thinking and ability to communicate long-term product strategy

Kikoff Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kikoff and has not been reviewed or approved by Kikoff.

  • Healthcare Strength — Health coverage is presented as comprehensive, with medical, dental, and vision included and the full premium cost covered for employees in recent postings. Employer materials and listings consistently cite health insurance as a core benefit.
  • Leave & Time Off Breadth — Time off is described as 20 days of accrued PTO plus company‑paid holidays. This provides a clear baseline of paid leave beyond standard holidays.
  • Wellbeing & Lifestyle Benefits — Everyday perks include commuter benefits, catered office meals, and a fitness benefit policy. These additions contribute to daily convenience and lifestyle support.

Kikoff Insights

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The Company
HQ: San Francisco, CA
220 Employees
Year Founded: 2019

What We Do

Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money. We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.

Why Work With Us

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships.

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