Product Operations Manager (LATAM-Dominican Republic)

​​Haven is building the future of migraine care for the 40 million Americans who suffer from this debilitating neurological condition. Backed by Runa Capital, Precursor Ventures, and 1843 Capital, we're transforming how migraine is treated through an innovative combination of telemedicine, AI-enabled monitoring, and personalized care plans. Our early results are exceptional - our initial patient cohort is seeing a 70% improvement rate with days impacted by headache reduced by half.

Strategy at Haven is owned by our founding team. We are a design-first company in our DNA. What we need is someone who owns execution and serves as the connective tissue among disciplines, decisions, and delivery. When a product is being built, this person knows where it stands. When a requirement changes mid-sprint, they catch it. As a launch approaches, they make sure every team is ready, handling everything from change management to training. This person defines alongside design what “done” looks like for every feature, sets clear acceptance criteria, and documents edge cases.

In this role, you will be a vital product catalyst and execution partner. Rather than focusing on roadmap definition, you will empower the team by owning the delivery process, leveraging AI aggressively to amplify your impact and ensure we move with incredible speed and precision.

We are also at a stage where things move fast, and context is distributed. The person in this role becomes the source of truth: for requirements, for decisions, for what was agreed and what still needs to happen.

Requirements gathering and Business logic: You work with design, engineering, clinical, and operations stakeholders to gather requirements and business logic before work begins. In the world of AI coding, you will ensure we have strong documentation of these inputs. You define alongside design what “done” looks like for every feature, set clear acceptance criteria, document edge cases, and get sign-off from the right people. Nothing moves to build without it.

Technical and operational documentation: You write and maintain the documentation that keeps teams aligned. That includes feature specs, process documentation for clinical and ops rollouts, and reference materials for training. You own the documentation lifecycle, not just the first draft.

Launch management: You drive feature launches from testing through release. You coordinate across design, engineering, clinical operations, and training to make sure each launch has clear owners, timelines, and acceptance criteria. You work directly with trainers to ensure clinical and ops staff are prepared before anything goes live.

Measuring post-launch impact and internal user feedback: You own the systems that measure how features perform after they go live. You manage post-launch A/B testing and performance tracking across clinicians, operations staff, and patients. You collect and synthesize internal feedback to identify where the product is meeting goals and where it is falling short, ensuring that data-driven insights directly inform the next iteration of the roadmap.

Decision tracking and roadmap orchestration: You capture what was decided, by whom, and why. You translate those decisions into tickets with clear requirements and acceptance criteria. You track requirements across the full lifecycle, including the ones that surface mid-sprint , and you flag gaps before they create problems downstream.

AI-powered execution: You use AI tools daily to accelerate your own work, writing requirements documentation, synthesizing meeting notes, surfacing action items, drafting release notes, and automating your work. You are not waiting for someone to build a system around you. You build it yourself using the tools available.

What we are looking for

Required:

• Experience working in or alongside design and engineering teams. You understand how software gets built.

• Demonstrated AI fluency: You already use AI tools daily to write faster, research better, and automate parts of your and team's workflows. We will ask you to show us how.

• Strong written communication: Clear, direct, and precise.

• Experience writing requirements documentation and defining acceptance criteria.

• Proficiency with project and task management tools such as Linear, Jira, or Asana.

• The ability to create structure where there is none. You are not waiting for someone to hand you a system.

• Experience shipping products for operations or clinical teams as a key user.

• Have worked on small teams responsible for shipping outsized outcomes.

• Background in health tech, digital health, or clinical operations.

Preferred:

• Experience in a startup or early-stage company.

• Background in product management, program management, product operations, or a related discipline.

• Experience coordinating end-to-end product launches, including training and readiness.

About Haven

Haven Headache & Migraine Center is a virtual-first specialty clinic delivering evidence-based migraine and headache care across California. We have crossed 1,000 active patients and are scaling quickly. Our team pairs world-class headache specialists with a care model built around the patient, fast access, personalized treatment, and a deeply human experience.

We believe healthcare should never be burdensome to the patient. That belief shapes everything we build.

What Haven offers

• A mission that matters. We serve patients who have spent years being dismissed or undertreated.

• A lean, high-trust team where your work has a direct impact on how the company grows.

• Competitive compensation for a pre-Series A company $180-200k

• Generous equity compensation

• Generous health benefits with 100% of employee and 80% of dependent premiums paid for

Work Location: Fully Remote (Select countries in Latin America)

This is a 100% remote contractor position open to candidates currently residing and authorized to work in one of the following countries:

• Argentina

• Brazil

• Colombia

• Dominican Republic

• Mexico

While you have the freedom to work from home, collaboration is core to how we operate. To ensure seamless communication with our primary teams, you are expected to fully overlap with standard Pacific Time (PT) working hours: 9:00 AM to 6:00 PM PT, Monday through Friday.

Please check your local time zone's offset to ensure this schedule aligns with your lifestyle, as some regions may require working later into the evening.

Our day-to-day operations, documentation, and team meetings are conducted entirely in English. To thrive in this role, you must possess professional fluency in English (both written and spoken), with the ability to clearly articulate complex technical or business concepts to cross-functional teams.

At Haven, we offer a unique opportunity to work directly with experienced founders who have built and scaled successful healthcare companies. You'll receive meaningful equity in a venture-backed company tackling a massive problem, along with comprehensive healthcare benefits. Our hybrid work environment, with 2 days per week in our San Francisco office, provides flexibility while maintaining strong team collaboration.

Diversity is built into our DNA with a founding team representing POC, female, disabled, and LGBTQ+ founders. We strongly encourage candidates from all backgrounds to apply - many successful candidates may not meet every requirement. Studies show that underrepresented candidates often only apply when meeting 100% of qualifications; we'd love to hear from you even if you don't check every box.

Haven Headache and Migraine Center is proud to be an equal-opportunity employer. All aspects of employment, including hiring, promotion, discipline, and termination, are based solely on merit, performance, and business needs. We do not discriminate on the basis of any legally protected status.

How to apply

Apply at havenheadache.com/careers or reach out directly. We review applications on a rolling basis and move quickly with candidates who are a strong fit.