WHO WE ARE

Fora is one of the world’s largest community networks with over 1,000 online communities and the tech platform that powers them. Fora's mission is to enable enthusiasts to share expertise and discover products for their interests. Our 70 million plus monthly active users make informed shopping decisions in automotive, health, home, powersports, outdoor, and technology on sites like ArcheryTalk, AVS Forum, BimmerFest, Knitting Paradise, and WatchUSeek. Fora is a business division of VerticalScope Holdings Inc., a publicly-traded company listed on the Toronto Stock Exchange (TSE: FORA). Fora has over 50 employees in the US and Canada with diverse backgrounds from startups and big tech. If you thrive in an environment that celebrates authenticity, scrappiness, and curiosity, Fora is the place for you.

THE ROLE

At Fora, we are reimagining the future of online communities, and are looking for a Product Operations Lead to help bridge the gap between Operations and product teams. As a Product Operations Lead, you will serve as the voice of the user while pioneering new operational processes, and working with Product, Design, and Engineering teams to build the future of online communities. This is an exciting opportunity to join a mission-focused public company with a startup mentality.

WHAT YOU’LL DO

- Collaborate with Design, Product, and Engineering to build the future of distributed forums

- Be the go-to expert on our users shaping ideation, validation, and execution of Fora launches

- Develop a support-to-product pipeline for continuous product improvement

- Build internal tools to optimize support and community daily operations

- Create an operational experiment framework for low/no dev experimentation

- Other related responsibilities and ad hoc projects as negotiated and needed to meet the ongoing needs of the company

ABOUT YOU

- Four years experience in a technical support, customer experience, operations, or project management role

- Two years of experience in product or product operations

- Experience working with engineering, product management, product, design, and customer support teams 

- Excellent organizational and time management skills

- Ability to multitask and work in a fast-paced environment

- Strong team player with a positive, scrappy approach to challenging projects

- Excellent problem-solving and analytical skills

YOU’RE A GREAT FIT IF YOU ALSO HAVE

- Proficiency in SQL Experience in a startup environment

- Experience in designing experiments and developing statistical models

- Ability to communicate analysis and recommendations across a wide range of non-technical audiences

- Enthusiasm for online communities and social media

LIFE AT FORA

Fora is remote-first. We have offices in Toronto, ON, Canada, and the United States. We believe that competitive benefits are an important investment in our people and culture. Examples include:

* Full suite of health benefits (medical, dental, vision), including HSA/FSA (USA) and HCSA (Canada) programs

* Retirement savings account

* Employee Stock Option Program (ESOP)

* 11 holidays

* Flexible working hours and unlimited vacation

* Parental leave, long-term disability, AD&D insurance, and Employee Assistance Program

* Career development stipend

* Annual company-paid offsite and quarterly onsite team meetings

EEO

Our company values diversity of thought and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We believe that a diverse team can bring different perspectives and approaches, and whose experiences reflect the full set of clients we seek to serve. As such, Fora is committed to a diverse representation among our employees.

If you require disability-related accommodation during the application, recruitment, and interview process, please let us know and we will work with you to make all possible adjustments to suit your needs.