The Role
As a Product Operations professional, you will optimize fraud operations, manage roadmaps, implement solutions, and analyze data to improve efficiency.
Summary Generated by Built In
About Nubank
Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving 85 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.
Our Product Operations Team
At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.
You can read more about it in our blog and get some insights into how we work.
As a Product Operations, you're expected to play a pivotal role in building different banking integrations with third parties. Responsibilities will include:
- Owning a roadmap from end to end, evaluating priorities, and assessing ambiguous tradeoffs in a fast-paced environment
- Optimize the fraud operation, improving efficiency and results.
- Data analytics for decision-making
- Improve contact rate and operational efficiency
- Project management and internal/external solution implementation
- Translate business and operational needs into high-level backlog items
- Track and report critical business and SLA/SLO metrics from all the integrations established with third parties
- Manage critical supplier dependencies to improve the operational healthiness of the product
- Influence cutting-edge technological discussions with regulatory bodies across different countries.
We're looking for an experienced Product Operations professional who has:
- 5+ years of experience in similar roles
- Experience in fraud, chargebacks, and process optimization is a plus.
- Fluent or native Spanish and English
- Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
- Proven track record designing and improving processes within a business area of the company encompassing third parties.
- Overall business acumen. Understanding the unit economics of different financial services products is a plus.
- Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
- Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
- Demonstrable track record of tactical stakeholder management
Diversity and Inclusion at Nu
We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas. (edited)
Top Skills
Data Analytics
Project Management
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The Company
What We Do
Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services.
We are one of the world’s largest digital banking platforms, serving more than 70 million customers across Brazil, Mexico, and Colombia.
As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human.
Guided by its mission, Nu is fostering access to financial services across Latin America.
