Product Operations Analyst

At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. 

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career. 

At Sana Commerce, our enterprise B2B customers run ERP-integrated ecommerce environments that require dedicated tenant deployments, managed hosting, and deep partner involvement.

As a Product Operations Analyst at Sana Commerce, you will play a key role in enabling data-driven product decisions and improving product performance. You will work closely with Product Managers, Engineering, Design, and other cross-functional teams to turn complex data into actionable insights that shape product strategy and enhance user experience.

What you’ll get:

• The opportunity to make an impact at a fast-growing SaaS scale-up; 
• A global and customized onboarding program (9,1/10 rated by previous hires); 
• A hybrid working model – 3 days from the office, 2 day from home.

What you'll be doing

• Design, build, and maintain product dashboards and reports using Power BI, DAX, and SQL to track product performance and user behavior
• Analyze product data to identify trends, opportunities, and areas for optimization across the product lifecycle
• Partner with Product Managers to support roadmap decisions with data insights
• Develop and optimize ETL pipelines to ensure reliable and scalable data flows for product analytics
• Collaborate with Data Engineering and Engineering teams to support scalable data architecture (Databricks, Python)
• Define and track key product metrics (KPIs, funnels, retention, adoption, etc.)
• Translate product and business requirements into data models and analytics solutions
• Support experimentation and A/B testing by designing measurement frameworks and analyzing results
• Contribute to best practices in product analytics, data governance, and tracking implementation
• Communicate insights and recommendations clearly to stakeholders, including senior leadership

What you'll bring

• 2+ years of experience in data analytics or product analytics, preferably in a product-led or SaaS environment
• Strong problem-solving skills with the ability to work independently and deliver end-to-end solutions
• Solid experience in data modeling and working with large datasets
• Strong proficiency in SQL, DAX, and Power BI (or similar BI tools)
• Experience with at least one programming language (e.g., Python) for data analysis and automation
• Familiarity with modern data stack tools (e.g., Databricks, ETL frameworks)
• Understanding of product metrics and analytics (funnels, retention, cohorts, etc.)
• Experience working with cross-functional product teams
• Strong communication skills with the ability to translate data into clear business and product insights
• Proactive mindset with attention to detail and a passion for improving product performance

Who we are:

So, what does it mean to be a part of the Sana Commerce team? 

At Sana Commerce, our values guide how we work, collaborate, and drive success.

• Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
  We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
• Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed."
  Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
• Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
  We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
• Bold Together. "We dare to be bold because we have each other’s back."
  We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Product Operations Analyst. We strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

All your information will be kept confidential according to EEO guidelines.

 

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