Product Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

Content Operations Analyst

Traveloka is a technology company based in Jakarta, Indonesia. Founded in 2012 by ex-Silicon Valley engineers and aims to revolutionize human mobility with technology. Today we are expanding our reach by operating in eight countries and experimenting with new endeavors that will create a large impact in the markets and industries we touch.

Get to know the role

As part of the Product Operations team, Content Analyst role provides a unique opportunity to be at the center of information structure and data management of content in the Accommodation Unit. It’s a blend of analytical, technical, management, processing, and agility roles in driving successful stability, quality, and iteration of content. The successful candidate will be responsible for analyzing content product and its data hygiene, managing content structure and process, delivering excellence in activities related to content, and involving in stakeholders management with engineering, product management, marketing, operations, as well as external stakeholders.

What you’ll be doing:

• Analyze data, set up operational processes, monitor performance, and solve technical issues related to content (Hotel Content, Room Content, etc).

• Manage content related processes (inventory import, data mapping, QA, etc) and monitor performance of the pertaining tools.

• Maintain the structure of content information, its quality, and technical flow to ensure excellent business process

• Create a step-by-step process for team members to execute the content operation task, such as hotel and room mapping. And also responsible for the output metrics.

• Conduct multiple tasks and assist the content team lead in maintaining BAU, managing content operations admins and monitor their performance, managing the administrative tasks, and mitigating technical issues.

• Proactively identify additional relevant data point from content database, product performance, and market benchmark

• Maintain content ticketing process, resolution, and SLA,  as well as extract valuable insight from submitted cases.

• Continuously learn and update oneself on the latest product and process

The must haves:

• Possess Bachelor’s degree from top local or overseas University majoring in Electrical or Computer Engineering

• Minimum 3-year of working experience

• Have experience in managing a team, (preferable in managing operations admins).

• Enthusiastic while also being skeptic about data

• Excellent analytical and problem-solving skills, with great attention to detail and high level of curiosity

• Passionate in establishing processes, managing people, striving for high quality output.

• Understand Microsoft Office software especially Excel (SQL skill would be a plus)

• Strong agility in working multiple tasks under pressure and tight timeline in fast-paced environment

• Good at English (both oral and written)

• Excellent communication and stakeholder’s management

• A discipline and accountable team player

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Requirements

The must haves:

• Possess Bachelor’s degree from top local or overseas University majoring in Electrical or Computer Engineering

• Minimum 3-year of working experience

• Have experience in managing a team, (preferable in managing operations admins).

• Enthusiastic while also being skeptic about data

• Excellent analytical and problem-solving skills, with great attention to detail and high level of curiosity

• Passionate in establishing processes, managing people, striving for high quality output.

• Understand Microsoft Office software especially Excel (SQL skill would be a plus)

• Strong agility in working multiple tasks under pressure and tight timeline in fast-paced environment

• Good at English (both oral and written)

• Excellent communication and stakeholder’s management

• A discipline and accountable team player

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!