Product Operations Analyst

Your impact
You will play a vital role in executing on pricing strategy and marketing initiatives through pricing, promo code and ad operations. You will focus on completing requests in an accurate, timely and well-planned fashion. This role is located in Chicago, IL featuring a hybrid work environment (three days a week in the office, two days a week remotely)
What you will do

• Utilize enterprise configuration management platforms to configure and deploy new products, programs, and changes across the following areas:
  • Internet pass products (configuration, pricing, and merchandising / UI display)
  • Promotional codes (generation, maintenance, and reporting)
  • Advertising campaign management (end-to-end packaging, targeting, validation, deployment, and monitoring)
  • Passenger portal UI changes
• Validate changes post launch through various means such as usability testing and sales tracking
• Develop and maintain SQL queries to validate and analyze pricing and product changes
• Track and monitor performance of advertisements, promotions, and products
• Ensure appropriate controls, reporting, and auditable business processes are in place, especially in the areas of pricing and promotional operations
• Ensure changes are properly implemented and/or coordinated across all related back-office systems (e.g. billing)

Your required experience/skills

• 4-year college degree
• At least 2 years' experience working in relevant field such as pricing / revenue management, accounting, digital advertising operations, or e-commerce.
• Experience with well-known, relevant software for pricing, e-commerce, web UI configuration management, and advertising operations
• Proficiency with MS Office, especially analytics and database tools such as Excel and MS Access
• Ability to write SQL queries or experience in data mining

Your success in this role will look like:

• Value accuracy and process, and demonstrate excellent organizational skills
• Work independently, with some guidance in complex situations
• Demonstrate excellent interpersonal and communication skills, including with commercial stakeholders and external clients (airline, sponsor, etc.)
• Demonstrate a strong work ethic with a results-oriented mindset
• Solve problems by analyzing possible solutions using technical experience, judgement and precedents
• Deliver with quality in a fast-paced environment with frequent updates to requirements or business context
• Develop a keen knowledge of the market and industry including competitors, trends in technology, and customer behaviors and expectations.
• Support achievement of key customer, operational, or project objectives

It would be nice if you had:

• Familiarity with data visualization tools such as Tableau, Snowflake, etc.
• Demonstrated skillset with performance analysis in support of key commercial, operational, and/or usability KPIs

How we support you:

• Hybrid work environment working in our Chicago office location, offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled