Product Operations Analyst ( remote but must be based in the United States -East Coast Preferred)
High-level…
Tillster seeks a
Product Operations Analyst is an operational role for the TCE-Serverless Architecture platform, focused on supporting Product Operations Lead throughout the Marketplace on-boarding process. This position will work in lockstep, ensuring that the store's menus are created and fully tested to support ordering functionality. This position will also be responsible for supporting restaurant’s menu changes, store maintenance requests and Tier 2 support of escalated ordering issues.
Responsible
- Sets up Brand/store/POS setup, menu publish, and quality control.
- Evaluate menus in order to collaborate with the Customers and create the most effective menu structure for marketplace menus.
- Builds Menus, UAT, Pilot, Regional, and National Rollout Dates with Sales, Brand, Product, and Support.
- Review all menu content for accuracy as part of onboarding and ongoing Brand maintenance
- Processing End-to-End order injection testing as part of onboarding and ongoing Brand maintenance
- Brand support on restaurant’s menu change and store maintenance requests.
- Provides training to newer analysts on how to use the TCE Admin tool.
- Provides Customer training of TCE Admin tool.
Qualifications and Requirements
- Multi-Lingual: Spanish and English
- 3-5 years professional work experience
- Basic knowledge of Restaurant POS, such as Aloha, Micros, POSitouch etc.
- QA experience is a strong plus
- Experience in Restaurant industry is a strong plus
- Detailed-oriented with a commitment to accuracy and adherence to established procedures
- Excellent customer service skills
- Ability to multitask, stay organized and work with shifting priorities
- Experience working independently within a team environment
- Professional and likeable
- Enthusiastic and energetic team player
- Must be able to work fully remotely, including access to high-speed internet
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- Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
- Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
- Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
- Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
- Drive Results: Focus on achieving tangible outcomes and delivering high performance.
- Own It: Take responsibility for your actions and the success of your work.
- Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Pay and Benefits (USA)
- Expected base salary range $70,000 - $85,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
- Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
- Holidays: The company observes ten (10) paid holidays per calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.
Local Candidates Strongly Preferred
No Visa Sponsorship
Principals only – no Agencies or calls please
What We Do
Tillster is the global leader in powering digital ordering, delivery, couponing and loyalty solutions, across web, app, kiosk and call center platforms. The company empowers restaurant brands looking to increase revenue, achieve operational efficiencies, and better engage guests. Enabling nearly 50 million digital orders per year, it offers the added dimension of integrated marketing and data mining, including proprietary AI and machine-learning tool.
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