Being sick or injured is painful. Getting better shouldn’t be.
Most industries have been transformed by new technology. Healthcare is still waiting — and you can help change that.
Our mission is simple but ambitious: make healthcare accessible, transparent, and effortless for all. We put the consumer at the center, move fast and partner with forward-thinking providers to deliver software that makes care better, faster, and more human. This is work with real-world stakes — and you can help lead the way.
As a customer Product Operations Analyst II within Solv’s Partnerships organization, you’ll play a key role in driving the success of our integrated products, from intake to payments. You’ll help transform how our teams work with AI and deliver measurable improvements to customer experience with our integrated products.
What You’ll Be Doing
Product Success Ownership:
- Solv’s product suite is comprehensive and targets complex customer needs. In this role, you will become an expert on our intake and payment products.
- As the owner of the product success of these products for our customer base, conduct advanced solutioning to solve problems for customers, utilizing your ability to navigate database and agentic robotic process automation logs.
- Drive customer product success at scale across assigned products, improving the end user experience and ensuring scalability.
Monitoring & Action:
- Monitor product performance metrics, and spearhead improvement projects to hit product KPIs.
- Track and document key SOPs, enabling increased visibility and simplifying impact-based product change analyses.
Quality Assurance:
- Own QA of intake and payment products pre-go-live for enterprise and key customers.
- Document QA processes across products to enable success at scale.
AI Enablement:
- Leverage AI tools, such as Glean, to better enable product optimization initiatives.
- Identify and action opportunities to automate across monitoring and QA initiatives.
- Create and communicate high-quality, product documentation that enables customer teams to succeed.
You’ll Thrive in This Role If You…
- Have 1-3 years working in healthcare with a data focus— ideally within healthcare technology with exposure to EMR integrations and healthcare payments specifically
- Are an analytical problem solver, spreadsheet wizard and data savvy – including knowledge of SQL and Python
- Have worked on data-led improvement projects
- Embrace modern tools—especially AI and LLMs—to think creatively, automate workflows, improve customer outcomes, and scale internal processes.
- Are organized and structured in your analytical approach, maintaining clear documentation to boost visibility and guide improvements
- Understand how EMR integrations and payments connect to business and operational outcomes.
This role requires collaboration with our Italy based team, so candidates must be willing to work east coast hours.
Solv offers robust benefits including:
- Medical, Dental, Vision Insurance
- 401k
- Paid Parental Leave
- Monthly Wellness Reimbursement
- Flexible Time Off
- Many More!
Compensation is dependent on experience and location.
Top Skills
What We Do
We’re about one thing: convenient healthcare for everyone. Solv allows you to book same-day doctor’s appointments and urgent care visits. Choose from highly-rated providers, read patient reviews and book appointments after hours and on the weekend.
At Solv, we believe getting access to high quality, last-minute care should be simple, fast and effortless. Consumers should be able to know where they can go, when they'll be seen and how much it will cost. That's the future we're building with Solv.
For providers, Solv's end-to-end platform revolutionizes the delivery of convenient care. We create tools to grow your practice, delight patients and boost your reputation.
ATTRACT MORE PATIENTS.
Dominate Google by promoting your clinics on Solv and UrgentCareLocations.com and optimize your own site for online conversion. Your branded mobile scheduling site with insurance card scanning turns more web traffic into clinic visits.
DELIVER AN AMAZING EXPERIENCE
Automate patient communication that save staff time and improve patient satisfaction. Text message alerts keep patients up to date, reduce no-shows and handle post-visit follow up. Seamless queuing of both walk-ins and online bookings reduces wait times, optimizes patient flow and helps set expectations with patients through accurate wait time estimates.
INCREASE LOYALTY
Boost your online reputation by broadcasting reviews and increasing your clinic ratings to make a positive impression on new patients. Then keep them coming back with secure patient profiles that encourage painless re-bookings with your clinic. Following visits, collect valuable patient feedback with NPS surveys on performance, identify issues and address complaints instantly. Finally, mobile dashboards let you view operational data such as wait times and volumes so that you can make adjustments in real time.
