The Role
Manage game product shelf operations, including product selection, listing, configuration, SKU maintenance, pricing, and performance analysis. Oversee merchant communication, negotiations, supply and fulfillment follow-up, service quality, policy training, and partner expansion. Collaborate with supply chain, marketing, product, and other teams to support game launches, campaigns, and operational execution.
Summary Generated by Built In
Job Description
- Responsible for shelf operations of game products on the platform: continuously identify product opportunities and drive product selection, listing, configuration, SKU updates, and daily maintenance; adjust operational strategies in a timely manner based on game versions, campaigns, and market trends.
- Responsible for product pricing operations: continuously track supply costs, competitor pricing, and product profit margins; assist in formulating and adjusting pricing strategies; monitor key metrics of assigned game products such as GMV, traffic, and conversion rates, and identify root causes and corresponding solutions.
- Responsible for day-to-day merchant operations and service quality management, including merchant communication, quotation negotiation, supply and fulfillment follow-up, and policy training; continuously improve merchant supply quality; expand high-quality merchant partnerships based on business needs.
- Collaborate with supply chain, marketing, product, and other teams to support product-side operational requirements for key games, new releases, and marketing campaigns, ensuring efficient and smooth business execution.
Job Requirements
- Bachelor's degree or above; 2+ years of experience in e-commerce, trading platforms, or related product/merchant operations. Experience in virtual product operations is preferred.
- Strong interest in gaming; familiarity with at least one category among PC, console, or mobile games; ability to understand game versions, campaigns, and player spending needs.
- Strong execution and sense of responsibility; excellent communication, negotiation, and cross-team collaboration skills; able to independently drive merchant and product operation initiatives.
- Chinese as a working language; strong cross-cultural communication skills
Skills Required
- Bachelor's degree or above
- 2+ years of experience in e-commerce, trading platforms, or related product or merchant operations
- Experience in virtual product operations
- Strong interest in gaming
- Familiarity with at least one PC, console, or mobile game category
- Ability to understand game versions, campaigns, and player spending needs
- Strong execution and sense of responsibility
- Excellent communication, negotiation, and cross-team collaboration skills
- Ability to independently drive merchant and product operation initiatives
- Chinese as a working language
- Strong cross-cultural communication skills
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The Company
What We Do
NetEase Games, the video games division of NetEase, Inc., is a leading global video game developer and publisher, with operations in nine countries including owning global games studios that operate independently in North America, Europe and Japan. We have developed and published international titles such as Knives Out, Harry Potter: Magic Awakened, and Naraka: Bladepoint. NetEase Games works with other industry leaders and premium intellectual property holders to co-develop, distribute and market video games and content to players globally. Since our founding in 2001, we have developed or published hundreds of mobile, console and PC video games.
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