DESCRIPTION:
Duties: Develop and deliver Business Review presentations for Automated Clearing House (ACH) Premier Clients to drive client engagement. Guide and facilitate in-person and virtual review sessions to communicate actionable insights and influence client decision-making at senior levels. Serve as an advisor and primary escalation point for all Premier Client inquiries. Design contingency plans for duplicate ACH payments, optimize cut-off time processes, and resolve research requests. Conduct data analysis on Return Item Monitoring for Premier Clients, identifying root causes, recommending strategic solutions, providing authoritative guidance to clients to ensure strict compliance with ACH rules to mitigate operational risk, and driving measurable improvements in payment performance. Drive ACH product enhancements by leveraging feedback from Premier Clients and guiding the full product lifecycle as an ACH subject matter expert. Research and diagnose issues, identify solutions, and partner with the Technology team to implement changes. Deliver customized data-driven reporting solutions that directly support and advance clients' strategic business objectives. Perform portfolio analysis for Premier Clients to uncover opportunities for new product adoption and cross-sell, and present tailored recommendations to maximize client value. Collaborate cross-functionally with product, operations, and compliance teams to resolve client issues, streamline processes, and enhance overall service delivery. Monitor and interpret industry trends and regulatory developments, advising clients on emerging risks and opportunities to safeguard and grow their ACH operations. Maintain documentation of client interactions, strategic action plans, and follow-up activities to ensure accountability, transparency, and continuous improvement.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Engineering Management, Business Management, or related field of study plus 3 years of experience in the job offered or as Product, System Analyst, Software Engineer, System Engineer, or related occupation. The employer will alternatively accept a Bachelor's degree in Engineering Management, Business Management, or related field of study plus 5 years of experience in the job offered or as Product, System Analyst, Software Engineer, System Engineer, or related occupation.
Skills Required: This position requires three (3) years of experience with the following: Participating in the product development life cycle starting from ideation, planning and strategy, requirement gathering and design, development and execution, launch and go to market, and post launch management; Performing quantitative market analysis and segmentation using Tableau, Power BI, and advanced Excel functionalities including VLOOKUP and Pivot Tables to analyze client performance and identify revenue opportunities; Conducting discovery and defining requirements across the product life cycle; Defining product requirements and authoring user stories, acceptance criteria, and issue tracking, in project management tools including Jira and Confluence. This position requires two (2) years of experience with the following: Developing and maintaining interactive dashboards that track transaction volume, value, and latency KPIs for payment flows.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. In addition, please visit: https://careers.jpmorgan.com/us/en/about-us.
Job Location: 545 Washington Boulevard, Jersey City, NJ 07310. This position requires up to 10% domestic travel to client sites and business meetings.
Full-Time. Salary: $169,541 - $169,541.00 per year.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Master's degree in Engineering Management, Business Management, or related field plus 3 years' relevant experience OR Bachelor's degree plus 5 years' relevant experience
- 3 years participating in the product development lifecycle (ideation through post-launch management)
- 3 years performing quantitative market analysis and segmentation using Tableau, Power BI, and advanced Excel (VLOOKUP, Pivot Tables)
- 3 years conducting discovery and defining requirements, authoring user stories and acceptance criteria, and issue tracking
- 3 years using project management tools including Jira and Confluence
- 2 years developing and maintaining interactive dashboards tracking transaction volume, value, and latency KPIs
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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