We are looking for a forward-thinking, collaborative Product Manager to join our growing team. In this role, you will act as a versatile, generalist product thinker with a strong technical foundation, taking ownership of key product areas across our development squads. You will be instrumental in building the scalable software solutions that power Scurri's evolution from a deterministic carrier management platform to an autonomous, agentic solution.
The role will require working closely with key partners and customers to surface and understand their needs, ensuring we build the right things to deliver the right outcomes. Additionally, you will be a champion of utilising modern AI tooling (e.g., Claude, Gemini, automations) to optimise your own product management workflows and streamline how we build products.
Key Responsibilities
- Product Roadmap: Own, curate, and maintain a prioritised product roadmap that aligns with Scurri's overall business strategy and maximises customer value.
- Partner Collaboration: Work closely with external partners and ecosystem providers to translate service updates, technical specifications, and compliance requirements into robust, forward-planned product updates.
- Customer Discovery & Value Creation: Work directly with customers to identify and deeply understand their underlying needs and pain points, translating these insights into highly valuable, user-centric product solutions.
- AI-Leveraged Productivity: Utilise modern AI tooling to accelerate your own day-to-day product management workflows, from synthesising user research to breaking down initiatives into high-quality milestones, while maintaining a strong conceptual understanding of modern agentic systems.
- End-to-End Delivery: Research Epics, break them down into high-quality user stories, and define clear "Definitions of Done" that include training, roll-out plans, and success metrics.
- Lean & Agile Evangelism: Encourage structured experimentation and scientific learning, contributing to the culture of Lean and Agile within the organisation.
- Cross-Functional Collaboration: Partner with Engineering, Operations, Marketing, and Sales to ensure product launches are seamless, well-documented, and commercially supported.
Skills, Knowledge and Expertise
- AI Enthusiast: You have a genuine interest in AI and stay updated on how agentic solutions can be applied to solve SaaS and development problems, and ideally bring a proven track record of successfully launching AI solutions in a professional setting.
- AI Implementation & Automation: Relentless drive to automate manual tasks and scale productivity by architecting workflows around AI agents. You will possess practical expertise in the modern AI stack: LLM orchestration, agentic frameworks, vector databases, model fine-tuning, unstructured data, and seamless integration with APIs/ERPs via AI-readable JSON.
- System Thinker: You possess the technical aptitude to discuss API design, data workflows, and system architecture with engineers without getting lost.
- Thrive on Complexity: You excel at turning ambiguous, incomplete, or conflicting inputs from various partners and stakeholders into solid, actionable plans.
- Precision Communicator: You communicate with empathy and clarity, easily breaking
down highly technical concepts for non-technical audiences. - SaaS & Tech Savvy: Beyond just shipping new features, you obsess over continuous
product discovery, usability, and iterative improvement.
Benefits
We provide an open and positive work environment while ensuring our employees have the work/life balance they need. Work is not only challenging but interesting and rewarding as well.
We encourage employees to grow and develop throughout their career. Additionally, we definitely like to have fun as well.
Our main requirement is that you follow our values and focus on the mission. For the second year in a row, we are proud to be recognised as a “Great Place to Work”
- Company pension - Matched employer contribution
- Company Health Scheme - VHI
- Snacks - Tea, coffee fruit, ice cream and other surprises to keep you fuelled
- Cycle to work scheme
- Annual company day, regular all-company socials
- Social Club - Camping, Kayaking, nights out etc
- Ongoing Training
- Paid volunteer time
- Ultra-modern offices and facilities
About
Scurri is a next generation delivery management software that was created to put retailers back in control of the most fundamental pillars of their eCommerce business. We give our clients full control of their costs, operations and customer experience with our easy-to-use and fully customisable Delivery Management Platform. Our product helps get purchases over the line at the checkout, allows retailers to select the most effective delivery option for each package, create accurate labels, track packages more accurately, and provide an analytics suite that delivers tangible insights.We can also turn the post purchase experience into an additional marketing opportunity for retailers through own branded tracking communications with Scurri Track Plus. Founded in 2010, we've grown to process over 100 million orders per annum and we've no intention of stopping there. Our workforce spans Ireland, the UK and Europe supporting an international customer base of well known retailers.Our team are a curious and resourceful bunch spread across operations, product, IT, finance, customer success, sales and marketing. We collectively share an aspiration to deliver a world class product and service, and to be there for one another and our customers whenever we're needed.We take our culture seriously and endeavour to reflect our values of Family, Fun, Success, Lean, Customer and Innovation in every aspect of life in Scurri.
Skills Required
- Practical expertise in modern AI stack: LLM orchestration, agentic frameworks, vector databases, model fine-tuning, and unstructured data
- Experience integrating AI with APIs and ERPs, using AI-readable JSON for system integrations
- Technical aptitude to discuss API design, data workflows, and system architecture with engineers
- Proven track record of launching AI solutions in a professional setting
- Strong product management skills: roadmap ownership, epic decomposition, high-quality user stories, and defining definitions of done
- Experience conducting customer discovery and translating insights into user-centric product solutions
- Familiarity with Lean and Agile methodologies, experimentation, and structured product discovery
- Excellent communication skills to convey technical concepts to non-technical stakeholders
What We Do
Scurri is customisable next generation delivery management software that was created to put you back in control of the most fundamental pillars of your eCommerce business. Scurri puts eCommerce retailers back in control of: - Your Costs - Your Operations - Your Offer - Your Issues - Your Growth - Your Experience Scurri is about ‘connecting commerce’ adding value at multiple stages along the eCommerce journey: from helping get the purchase over the line at the checkout, to selecting the most effective delivery option for each package, creating accurate labels, tracking the packages, and running analytics to deliver insight so we are continually helping improve the entire process for our clients. Through fully configurable automation, Scurri allows you to tailor carrier selection in a more sophisticated way, enhancing your offer while keeping costs tightly controlled. By automating carrier and even service selection processes using tightly defined, directly controlled and uniquely configurable rules, Scurri dramatically expands the delivery offering that you can manageably bring to market, making your life easier while creating a competitive advantage. With Scurri, you can do things you never thought possible. Previously unviable service offers become simple and automated with our fully configurable and uniquely sophisticated no-code rules engine. You can directly create new, customised checkout options and add premium services simply and swiftly, whatever your scale, enhancing customer experience, removing barriers to sale and improving margins. By allowing you to offer more to customers and deliver it more easily, with fewer issues, Scurri dramatically enhances your customer experience in a frictionless way. By supporting our uniquely configurable rules engine with easy implementation and category-leading customer service, Scurri has a dramatic impact on your experience of delivery management too
