Product Manager

Product Manager – Mass Affluent and High Net Worth Growth – 12 months contract

See yourself in our team

We are building tomorrow’s bank today.

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. Within RBS, the Wealth & Private Team is responsible for the full spectrum of a customer’s wealth needs. It comprises teams focussed on wealth creation and wealth protection, ranging from mass market to mass affluent to high-net-worth customer segments.

The Mass Affluent and High Net Worth Growth Crew is focused on delivering exceptional outcomes for our higher value customer segments, empowering Australians to build, manage, and protect their wealth.
We aim to grow market share through innovative propositions, data-driven insights, and human-centred experiences that meet the evolving needs of our customers

Do work that matters

The Product Manager role is a 12 month max term/ secondment contract based in our Wealth Transformation squad supporting Commonwealth Bank Private Wealth’s product Roadmap. This role is primarily aligned to our Expansion of our Private Wealth Advantage product within internal distribution channels for Commonwealth Bank more broadly.

Key Responsibilities

• Delivery Leadership: Identifying Gaps and challenges that exist in distribution across multi-channelled domains. Including Relationship management, Dual-client management across various segments with Commonwealth Bank.

• Stakeholder Management: Engage and influence stakeholders across Private Bank and broader domains within CBA. To ensure outcomes meet broader group strategy in a timely manner.

• Co-Ordination of management: Working with Executive and General Management across Business Units to ensure that outcomes are achieved and appropriately communicated/presented. This includes co-ordinating workshops and preparing material and updates where required.

• Continuous improvement: Appropriately identifying gaps in outcomes when required whilst identifying key stakeholders required to assist in delivering change.

Skills & Capabilities

• Decision Making & Critical Thinking: Ability to analyse complex situations and make informed decisions.

• Stakeholder Engagement: Comfortable to manage and pro-actively communicate a wide array of key Stakeholders including Group Executives when Required.

• Story Telling: Strong ability to tell and capture a story requiring decision making and capturing of ideas to progress outcomes.

• Technical Knowledge: Strong knowledge in Banking and Wealth Distribution channels. Specifically, customer journeys through these channels.

We’re interested in hearing from people who have

• Exposure to Banking products with a background in digital delivery, engagement or distribution, preferably covering investing, SMSF or wealth products.

• Ability to take ownership of work and deliver outcomes in ambiguous or changing environment

• Ability to think analytically and use data and insights to make decisions

• Demonstrated experience managing products across the lifecycle from concept to end of life

• Strong internal and external stakeholder management and influencing skills

• Agile trained or experience in Agile ceremonies and project tracking platforms (JIRA)

• Sound commercial acumen and strategic thinking capability

• Sound problem solving capability

• Strong time management, organisational and confident presentation skills

We operate in a hybrid working environment, meaning a blend between being in the office and working remote.

If you’re a driven, collaborative and enthusiastic person who wants to have a real impact on the digital experience of our customers – we would love to hear from you!