The Role
The Product Manager leads the vision and strategy for customer-focused digital products, ensuring product performance and user satisfaction while collaborating with various teams.
Summary Generated by Built In
The Role
Reporting to Head of Go to Market, the Product Manager owns the vision, strategy and delivery of customer‑centric products built on our digital and technology stack. You will translate, competitive market insight, data and stakeholder requirements into compelling commercial and strategically orientated roadmap. Partnering with technology, product marketing and sales teams to define the product value proposition and drive commercial performance, product uptake and improved user experience.
Accountable for product performance, client adoption and user satisfaction you will also champion agile practices, ensure compliance and risk standards, and build strong relationships with internal and external partners. Success is defined by delivering digital products that customers love and that meet strategic, financial and operational targets, and fostering innovation and alignment.
We are looking for someone who is driven and ready for a step up to help us deliver and shape the future of connected vehicles and public EV charging in Australia. Your experience will show a track record of product management, collaboration and delivery across automotive, utilities or complex service-based organisations. Experience working with the Salesforce platform will be critical to your success and early traction.
Key Responsibilities
- Product Vision & Roadmap
- Define product goals, outcomes, and a clear roadmap across web/app/platform; align stakeholders and secure buy‑in.
- Discovery & Customer Insight
- Lead qualitative and quantitative discovery (user interviews, analytics, A/B tests, surveys) to validate problems and opportunities.
- Delivery & Execution
- User Experience & Quality
- Champion UX, accessibility, performance, and reliability; ensure end‑to‑end journeys are seamless and on brand.
- GTM alignment - Coordinate with Product Marketing, and Sales to plan launches, create enablement, and drive adoption.
Core Competencies
- Proven experience managing and building service-based products on Salesforce Sales, Service and Experience Cloud through discovery, delivery, and growth.
- Strong customer-centric mindset with practical use of UX research and analytics
- Proficiency in agile product management and building product road maps
- Ability to translate complex tech and business requirements into clear, actionable plans
- Strong collaboration with Engineering, Sales, and GTM teams
We are excited to see your application!
Top Skills
Digital Products
Salesforce Experience Cloud
Salesforce Sales Cloud
Salesforce Service Cloud
Technology Stack
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The Company
What We Do
Club Assist specialises in battery technology, with specific expertise in the sourcing, storage and installation of automotive, motorcycle and marine batteries. We source batteries from the world’s largest battery manufacturers and analyse them in our Testing & Quality Assurance Facility to ensure they are fit for purpose and meet OEM specifications. Our focus on innovation and strong technical knowledge provide real solutions for our customers. Club Assist has an extensive supply chain network across Australia and New Zealand developed over the past 30 years. Initially business partners, we are now owned and backed by the strength of the Australian Automobile Clubs
