At Bitfocus, we’re building more than software — we’re building solutions that help end homelessness and transform communities. As a mission-driven team, we strive to live by our core values - we lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do.
We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. We value authenticity, curiosity, and growth — and we believe work should be both purposeful and enjoyable.
Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If you're passionate about using your skills to make a difference, we’d love to have you on the team.
We hope you consider bringing your talent and drive, and join us in helping end homelessness!
We are seeking a highly motivated and experienced Product Manager to join our Product team. The successful candidate will be responsible for developing and enhancing solutions that support homelessness response systems and human services organizations. The Product Manager role requires expertise in solutions analysis, technical writing, and user experience to deliver high-impact product improvements. The Product Manager will work independently on complex problems, collaborate with senior stakeholders, and ensure the effective execution of product initiatives.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
THIS IS A FULLY REMOTE, FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.
Compensation:We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $64,000-$125,000, which includes variable compensation (bonus) eligibility.
(Most candidates join us at the lower half of the range to leave room for growth, learning, and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)
Candidate AI Usage Policy:At Bitfocus, we are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.
We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation, please contact us in advance at [email protected]. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.
Remote Work Setup RequirementsTo ensure a productive, secure, and high-quality work environment, all employees must have the following workspace setup before their first day at Bitfocus:
Private & Secure WorkspaceDedicated Space: You must have a private, quiet, and secure room that is free from distractions, background noise.
- Reliable Provider: Your internet connection must be high-speed and reliable (e.g., Cable, DSL, or Fiber Optic).
- Minimum Performance Standards: Your wired connection must meet or exceed the following speed and latency requirements (You can run a speed test here):
- Download Speed: 50 Mbps
- Upload Speed: 20 Mbps
- Latency (Ping): 50 ms or less
Product operates at the confluence of the customer, owner, and engineering. Our goal is to facilitate data-driven software that makes a meaningful impact on our customers. We strive for excellence and are empowered to create a collaborative, transparent, and fun working environment.
The Product team at Bitfocus is responsible for defining, developing, and bringing our software products to market. Our team is cross-functional and involves close collaboration with various teams, including Engineering, Marketing, Business Development, Professional Services, Community Administration, Customer Success, and others.
As a Product Manager, you will:Product Development & Strategy
- Define, prioritize, and execute product enhancements based on user needs, market trends, and system capabilities.
- Conduct user research, analyze feedback, and leverage data insights to drive decision-making.
- Work cross-functionally with engineering and stakeholders to translate requirements into actionable product features.
User Experience & Solutions Analysis
- Analyze business processes, draft detailed requirements, and support solution design for operational improvements.
- Design and refine user workflows, wireframes, and prototypes with a user-centered approach.
- Conduct usability testing, user interviews, and feedback sessions to ensure intuitive design.
Technical Writing & Documentation
- Develop clear, structured software requirements, technical specifications, and process documentation.
- Create visual aids such as flowcharts and basic UML diagrams to improve stakeholder understanding.
- Ensure alignment between documentation and overall project goals.
Collaboration & Communication
- Engage with internal and external stakeholders, including senior personnel, to align product vision and priorities.
- Facilitate discussions on complex topics, adjusting messaging based on audience expertise.
- Proactively seek feedback and incorporate insights to enhance product effectiveness.
Execution & Reliability
- Independently manage multiple tasks, deadlines, and priorities in a fast-paced environment.
- Troubleshoot issues, identify solutions, and deliver high-quality results with minimal oversight.
- Utilize Jira, Confluence, Figma, and other tools effectively for project tracking, documentation, and design.
- Approximately 3 years of experience in product management, business analysis, or a related role.
- Experience working with social services software, particularly Clarity Human Services or similar HMIS platforms.
- Strong understanding of homeless response systems, HMIS functions, and industry regulations.
- Proven ability to solve complex problems independently with creative and effective solutions.
- Experience working with UX principles, user personas, and designing basic user flows and prototypes.
- Ability to document software requirements and create structured technical documentation.
- Problem-Solving: You are able to tackle diverse challenges, leveraging data and stakeholder input to find solutions.
- Autonomy & Prioritization: You can effectively manage workloads with minimal instruction, prioritizing initiatives strategically.
- Collaboration & Feedback: You build strong relationships with internal teams and external stakeholders, proactively incorporating feedback.
- Communication: You can communicate complex concepts confidently and effectively to technical and non-technical audiences.
- Technical Tools: You are proficient in Jira, Confluence, Figma, and similar product management and UX tools.
- Industry Knowledge: You understand key pain points and trends in the human services space and apply insights to product development.
Our benefits are designed to support you in all aspects of your health and well-being—social, physical, emotional, and financial.
- Exceptional Culture & Mission-Driven Work
- Comprehensive Healthcare (100% Employer-Paid for Employees)
- 12 Weeks Paid Parental Leave
- R&R Week (Paid Week Off at Year-End)
- Three Weeks of Paid Vacation + Two Volunteer Days Per Year
- 401K Retirement Plan (4% Match)
- Flexible Work Hours & Remote-First Culture
- Career Growth Plans for Each Role
Top Skills
What We Do
Bitfocus understands that Human Services organizations face ever-increasing challenges: evolving compliance stipulations, fluctuating regulations, and constantly-changing funding requirements. We do our part by ensuring technology is the last thing you will have to worry about as you navigate these complexities. We work with communities and organizations of all sizes to make lasting, meaningful social change.
We take care of the technology so you can take care of your community.
Communities need the right tools and people for the job. Bitfocus has the unique distinction of being both an HMIS System Administrator and a vendor. Therefore, Clarity Human Services was intuitively built from the bottom up to meet the front-line needs in homeless services. Clarity Human Services tracks data, executes reports with simplicity and ease, and provides unparalleled case management tools. It is the Homeless Management Information System (HMIS) of choice for the nation’s largest Continuums of Care. We know Human Services software and the system administration services that must accompany it in order to operate successful, community-oriented, and data-driven systems.
Bitfocus staff comprises a full team of technology, data, social services professionals, and policy experts who are here to assist you every step of the way. Our user-friendly interface and seasoned public policy professionals form a unique blend that delivers the best possible innovative and technological solutions for your community.
