AidKit's technology transforms how aid reaches those who need it most. We empower nonprofits and governments to deliver cash assistance and public benefits with unprecedented efficiency and dignity. From disaster relief to state benefit modernization, we provide the technology backbone for some of the nation's most innovative safety net programs, having distributed hundreds of millions of dollars to people in need.
As we rapidly scale, we're at an inflection point: integrating AI throughout our platform while maturing the product discipline that will guide our growth. This is your opportunity to shape product management at AidKit during an exciting period of transformation.
About the RoleYou'll play a pivotal role in defining how we translate market needs into product strategy. This isn't just about managing a roadmap - it's about elevating the product practice at a company experiencing rapid technological change. You'll work at the intersection of AI innovation, government technology, and human-centered design, ensuring our solutions remain both cutting-edge and deeply responsive to real-world needs.
What You'll DoExpand the Product Discipline
Contribute to the expansion and impact of processes and artifacts that translate market learning into clear product direction
Contribute to the expansion and impact of feedback loops to ensure what we build solves partner problems
Drive Market-Informed Strategy
Act as the voice of the market (not just individual customers), understanding needs across government administrator and beneficiary segments
Engage with government officials, community advisors, and stakeholders to gather insights
Convert market understanding into detailed requirements, narratives, and specifications
Own Product Execution
Manage a slice of the product roadmap and track investment, development trajectory, and ongoing market fit
Create user journeys, workflow maps, and prototypes that communicate feature requirements clearly
Build cross-functional alignment with engineering, strategy, and commercial teams
Shape Our Technical Future
Guide integration of AI capabilities across the platform while maintaining accessibility and dignity
Evaluate complex interaction design for our low/no-code configuration platform
Balance innovation with the operational realities of government technology
Enterprise B2B product experience, preferably in B2G or civic tech
Strong product intuition including design principles and UX/UI sensibilities
Ability to create structure from ambiguity and establish new practices
Experience translating customer needs into technical requirements
Excellent stakeholder management and cross-functional collaboration skills
Adaptability to work at both strategic and tactical levels
Deep care for our mission of delivering aid with dignity
You'll be joining at a moment of transformation - as we integrate AI capabilities throughout the platform while scaling to serve more communities. This is your chance to elevate a discipline at a mission-driven company solving critical problems at the intersection of technology and public service.
Compensation and LocationFor this full-time position, you can work from anywhere in the United States. The salary range for this role is $115,000 - $145,000.
Benefits: We reinforce a culture of dignity, autonomy, and trust by actively taking an interest in and supporting employees’ lives outside of work. We also provide equity, which varies by position and experience, and a comprehensive benefits package including:
Fair Salaries that are transparent and competitive, with a maximum ratio of 3:1 between the highest and lowest paid employees at the company.
Fully remote work setting with home office setup and maintenance stipends.
Unlimited paid time off
Retirement plan with 401K matching
Health benefits (for you and your family)
Flexible schedule
Generous 16-week paid parental leave
Professional development support
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What We Do
Accessing aid and public benefits shouldn’t be frustrating, inefficient, or dehumanizing—but too often, it is. Complex applications, long wait times, and unnecessary stigma create barriers that leave the most vulnerable behind while stretching administrative resources thin. At AidKit, we’re here to change that. Our mission is to make aid radically accessible, empowering individuals and families to get the support they need with dignity and ease—while improving efficiency for the organizations that serve them. Our innovative platform streamlines every step of aid administration, reducing overhead costs and saving time for nonprofits and governments. By automating complex processes and ensuring accuracy, we make programs faster and more efficient, allowing teams to focus on impact. At the same time, our robust security and fraud prevention measures ensure that support reaches only those who qualify. AidKit is more than a technology solution; it’s a vision for a future where delivering aid is as efficient as it is compassionate. Together, we’re building benefits programs that are cost-effective, impactful, and empowering for all.
