Console builds AI agents that automate IT support directly in Slack, handling everything from password resets to onboarding so teams can focus on their core tasks.
We’re backed by Thrive Capital (investors in OpenAI, Stripe, GitHub), SV Angel, Jack Altman and other Tier 1 startup founders. Customers like Webflow, Ramp, and Cursor already use Console to automate up to 70% of IT requests.
We’re at an inflection point – strong product-market fit, massive market, and an opportunity to define the next generation of internal automation.
The roleAs a Product Manager at Console, you will be responsible for defining and shipping great products that delight customers and help us win. We have found product-market fit building support automation for IT teams. This is just our initial wedge. Now we need great product leaders to help us achieve our vision of building the definitive operating system for operations teams. As a founding member of the product team, you will work closely with design, engineering, and our co-founders to shape our product strategy and roadmap and define how product gets built at Console.
What you’ll doLead the end-to-end product lifecycle for one or more product areas
Deeply understand our customers and the market
Solve multi-faceted product challenges that require innovation across AI, UX, marketing, and business models
Help define the product culture at Console and push the boundaries of how product gets built in the age of AI
This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.
About you5+ years of experience in product management, launching and scaling technical products. Founder background and/or experience working on B2B SaaS products is a plus.
Strong technical background with experience working cross-functionally with engineering teams to ship technical products.
Deeply curious and have a growth mindset. The current rate of change in technology, AI, and software development is exciting to you and you want to be in the thick of it.
Great taste - you have strong opinions of how software should work and sweat the details.
Natural leader that earns the trust of everyone around you - leadership, development teams, customers, and partners.
You can wear many hats and are just as comfortable urgently troubleshooting a p0 bug as you are developing a product strategy for entering a new market.
Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.
World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.
Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.
Competitive pay and benefits: top compensation with full benefits including:
Equity with early exercise & QSBS eligibility
Comprehensive health, dental, and vision insurance
Unlimited PTO
401(k)
Meals provided daily in office
Top Skills
What We Do
Console helps IT teams automate support requests directly in Slack using AI that is trained on your existing KB, app matrix, company policies, etc. Anything that can't be automated is seamlessly handed off to a human agent in your existing help desk.
We're currently able to deflect 55%+ tickets across our customers, automating things like: access requests, KB search & surfacing, password / MFA resets, group management, team routing, etc.
