Overview: The Product Manager is responsible for establishing deep product expertise from a product and market perspective by understanding buyer and user personas, features and functionality, ROI, value proposition, architecture, competitive landscape, voice of customer, and market trends. This person has strong communication and influencing skills and collaborates with cross-functional stakeholders (i.e. development, marketing, sales, implementation, client success, legal/risk, finance) in efforts to support their product(s) in market. This person is responsible for understanding the jobs to be done and leverages market intelligence, regulatory shifts, client feedback, and internal stakeholder feedback to define and prioritize enhancements (features or operational tools) and new products into a product roadmap. A Product Manager is knowledgeable in the Agile framework and follows Agile processes in partnership with the Product Owner to write product requirements, communicate priorities for sprint and release plans, participates in backlog refinement and retrospectives. This role is also responsible for forecasting and tracking against budget, maintaining a product-level P&L, and tracking product key performance indicators (KPIs).
Duties and Responsibilities:
- Translate the business strategy into product strategy and vision while working closely with Corporate Development to support buy and partner paths.
- Own and drive product roadmap, defining and planning releases, and driving on-time delivery.
- Build product-level revenue and booking forecasts, manage product profitability, and drive commercial success by leveraging key tools and data assets for analysis.
- Exhibit strong market knowledge surrounding your industry and product to drive insights about regulations, competition, industry-shifts into the pricing, packaging, and positioning of your products.
- Lead product development, strategy, and design from concept to design to development to market launch.
- Develop new products and features by conducting market research, generating product requirements, developing marketing strategies, and determining specifications, release schedule, pricing, and positioning for product launch.
- Understand current and planned business offerings, programs, and processes, and work with business stakeholders to support these needs and requirements in our information technology solutions;
- Facilitate and conduct regular meetings with Product Management, Engineering, Implementation, Customer Support and additional stakeholders to ensure the understanding, clarification, and implementation of requirements in the development environment;
- Determines product pricing by utilizing market research data, reviewing production and sales costs, anticipating volume, and costing special and customized orders.
- Continuous customer engagement and development of customer relationships to drive voice of customer into new and existing product offerings and product positioning.
- Strong proficiency in analyzing data and translating it into actionable plans which are consumable to senior leaders and internal stakeholders.
- Strong collaboration with Product Owner to manage the roadmap, prioritize work, and refine requirements.
- Communicate with confidence and expertise your product strategy, vision, and performance to senior leadership at regular intervals including monthly business unit reviews and bi-weekly cross-business unit reviews.
- Maintain an expert level of knowledge regarding products, services, infrastructure and operations of ComplexCare Solutions to achieve optimal insight into ComplexCare Solutions product development, capabilities, and functionality requirements.
- Maintain compliance with ComplexCare Solutions policies, procedures and mission statement;
- Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
- Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of the Employer.
Job Requirements:
- Minimum of 3-5 years of business and/or data analysis experience with increasing responsibility;
- Experience in driving product development, preferably in an Agile software development environment;
- Experience leading meetings and presenting information to senior leadership;
- Strong analytical and problem-solving skills;
- Ability to think strategically and define and layout a vision;
- Excellent verbal and written communication skills;
- Excellent interpersonal skills including effective listening and negotiation skills;
- Strong organization and time management skills;
- Strong work ethic and passion for product management
- Detail-oriented with excellent follow-up skills; and
Education:
- Bachelor’s Degree (preferred)
Physical Demands and Work Environment:
- Sedentary work (i.e., sitting for long periods of time);
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
- Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
- Subject to inside environmental conditions; and
- Travel for this position will include less than 5% locally usually for training purposes.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. ComplexCare Solutions is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.
By embracing diversity, equity and inclusion we enhance our work environment and drive business success. ComplexCare Solutions strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
ComplexCare Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.
Top Skills
What We Do
ComplexCare Solutions is a leading provider of Member Engagement and Health Information Management services for health plan networks nationwide. Our goal is to engage members, collect comprehensive patient data, and implement personalized care plans that drive real change and bring patients closer to their desired outcomes.
With decades of experience working with health plans of all sizes, we understand the challenges faced by your business in the ever-evolving healthcare landscape. Our team possesses a profound understanding of your needs and is committed to helping you achieve your goals. Our modular services seamlessly integrate with your health plan's operations throughout the entire care management continuum. By partnering with us, you can ensure compliance, receive appropriate reimbursements, reduce healthcare costs, and enhance member satisfaction and care quality.
We serve a diverse range of members, including Medicare Advantage, Medicaid Managed Long-Term Care, Dual-Eligible, Managed Medicaid, Commercial ACA, and General Commercial Populations. As an ACAP-endorsed organization, we extend our assessment and care management services across the United States.
Key Services:
Member Engagement: We offer in-home health risk assessments, annual wellness visits, health screenings, support for vaccine adherence, continuity of care, and CAHPS surveys. Additionally, we provide over-the-phone outreach coordination for comprehensive member engagement.
Health Information Management: Our experienced medical coders specialize in medical record retrieval for retrospective risk score accuracy and HEDIS® reporting. We offer various collection methods tailored to your organization's preferences, including clinical data extraction, remote EHR access, onsite data collection, and record requests.
Choose ComplexCare Solutions as your trusted partner to enhance member engagement, optimize health information management, and achieve your healthcare objectives
