Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.
About the role
We're looking for a Product Manager who starts with how people actually work, not with a feature list. You'll partner with our clients to understand their existing workflows in depth, map the service journeys around them, and turn what you learn into products and services that fit the way their teams operate.
This is a hands-on, client-facing role for someone who is curious about messy real-world processes and can translate them into clear priorities for design and engineering.
What you'll do- Dive deep into clients' existing workflows through interviews, shadowing, workshops, and process reviews, and document how work really happens, including workarounds and handoffs
- Map end-to-end service journeys and blueprints, covering customer touchpoints, frontstage and backstage activity, and supporting systems and teams
- Identify pain points, bottlenecks, and opportunities, then turn them into a prioritized roadmap with clear outcomes
- Write clear requirements, user stories, and success metrics that align designers, engineers, and client stakeholders
- Run discovery and delivery together with design and engineering, from early research through launch and iteration
- Present findings and recommendations to client stakeholders at all levels, and manage expectations and trade-offs
- Measure adoption and impact, and use the results to refine the product and the service around it
Essential
- 5+ years in product management, service design, or a similar role
- Practical experience with service design methods such as journey mapping, service blueprints, and stakeholder mapping
- A track record of understanding complex, existing client workflows and improving them rather than starting from a blank slate
- Strong research and facilitation skills: you ask good questions, listen closely, and spot what people don't say
- Ability to turn ambiguity into structure, with clear written and verbal communication
- Comfort working directly with clients and balancing their needs against technical and commercial constraints
Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.
We see the diversity of our team as a strategic advantage, and we work actively to maintain it.
By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/
Skills Required
- 5+ years of experience in product management, service design, or a similar role
- Practical experience with journey mapping, service blueprints, stakeholder mapping, and other service design methods
- Track record of understanding and improving complex existing client workflows
- Strong research and facilitation skills
- Ability to turn ambiguity into structure with clear written and verbal communication
- Ability to work directly with clients and balance their needs against technical and commercial constraints
What We Do
The creation of Temus was catalysed by the need for sophisticated digital capabilities to drive transformation across the public and private sector, in Singapore and broader region. Our approach seeks to drive transformation "holistically", which looks beyond the use of technology and covers all aspects of people, process, change management and policy, which is critical to driving successful transformation outcomes. Everything we do is geared towards helping transform people's lives through technology. We seek to achieve simplicity in everything we do, in the way people embrace technology, the way we serve our clients and the way we run internally. We offer end-to-end transformation that starts with a design for value orientation and "walks" the path with strong IT service and delivery capabilities, centered in Singapore. We are committed to offering a strong talent value proposition, where we stand for purposeful and impactful work, and at the centre of Singapore's technology ecosystem. Our Capabilities Value Architecting: Design for value orientation, focus on articulating the value equation and maximizing outcomes around it. Consulting: Collaborative and long-term partnership oriented. IT Services: World class development, through strong engineering practices and deep technical capabilities.
