As a Platform Product Manager on the Digital Workflows (ServiceNOW) team, you define the vision, strategy, and multi-year roadmap for workflow platform capabilities and services.
You'll partner closely with engineering, architecture, design, data, and business stakeholders to deliver scalable, reusable solutions in a regulated environment. You own outcomes end-to-end—from discovery and prioritization through delivery, adoption, and continuous optimization.
Job responsibilities
- Define and drive a multi-year roadmap for enterprise identity platform capabilities and services
- Translate strategic vision into clear product requirements, user stories, and prioritized backlogs
- Lead discovery to understand customer and business needs and validate product direction
- Prioritize work based on business value, customer impact, risk reduction, reuse, feasibility, and strategic alignment
- Partner with engineering, architecture, design, and data teams to deliver scalable services and application programming interfaces (APIs)
- Establish platform standards, integration patterns, onboarding processes, and operating models
- Minimize one-off solutions by designing reusable capabilities that scale across teams and journeys
- Drive adoption of platform capabilities across channels and experiences and support enablement as needed
- Partner with risk, compliance, legal, cybersecurity, and privacy stakeholders to meet regulatory and control requirements
- Track and communicate key performance indicators (KPIs) and use insights to drive continuous improvement
- Communicate priorities, trade-offs, risks, and progress to senior stakeholders and executive leadership
- Where required construct detailed implementation plans
Required qualifications, capabilities, and skills
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Applied advanced experience or equivalent of product management experience or equivalent experience in technology or product delivery
- Demonstrated success launching and scaling technology products, platform capabilities, or major features
- Proven ability to define product strategy and translate it into multi-year roadmaps and executable plans
- Strong understanding of enterprise platforms and modern architecture concepts, including APIs, microservices, cloud technologies, data, and integration patterns
- Ability to design for enterprise-scale reuse and capability-based delivery
- Strong analytical, organizational, and problem-solving skills with comfort navigating ambiguity
- Excellent stakeholder management skills with ability to influence across a matrixed organization
- Strong written and verbal communication skills, including executive-level storytelling and presentations
- Strong understanding of risk, controls, security, privacy, resiliency, and regulatory considerations in a regulated environment
- Bachelor’s degree
- Use of AI capabilities
Preferred qualifications, capabilities, and skills
- ServiceNOW experience or similar workflow technologies
- Implementation of AI capabilities
- Platform product management experience within banking, financial services, financial technology, or another regulated industry
- Experience evaluating third-party technology solutions, including build-versus-buy decisions
- Experience managing vendor relationships
- Advanced degree and/or relevant certifications
Skills Required
- Advanced product management experience or equivalent experience in technology or product delivery
- Demonstrated success launching and scaling technology products, platform capabilities, or major features
- Experience defining product strategy and translating it into multi-year roadmaps and executable plans
- Strong understanding of enterprise platforms and modern architecture, including APIs, microservices, cloud technologies, data, and integration patterns
- Ability to design for enterprise-scale reuse and capability-based delivery
- Strong analytical, organizational, and problem-solving skills
- Ability to navigate ambiguity and influence across a matrixed organization
- Excellent written and verbal communication skills, including executive-level storytelling and presentations
- Understanding of risk, controls, security, privacy, resiliency, and regulatory considerations in a regulated environment
- Bachelor's degree
- Use of AI capabilities
- ServiceNow experience or similar workflow technology experience
- Implementation of AI capabilities
- Platform product management experience in banking, financial services, financial technology, or another regulated industry
- Experience evaluating third-party technology solutions and build-versus-buy decisions
- Experience managing vendor relationships
- Advanced degree and/or relevant certifications
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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