At ONE ZERO, we’re building a new kind of banking experience, powered by Ella, our AI private banker and the face of the bank, handling the vast majority of customer interactions.
We’re looking for a Product Manager to lead the evolution of customer service at ONE ZERO, shaping how Ella and our human bankers work together to deliver a better banking experience.
We’re looking for someone AI-native, highly curious, analytical, and hands-on, someone who goes deep into problems, gets things done, and is focused on measurable impact.
Your Day-to-Day- Own the customer service experience end-to-end, across both Ella and the bank’s human bankers and service teams.
- Define how Ella and human bankers should work together, and turn that into product and operational improvements.
- Work hands-on with AI and LLMs every day: exploring, testing, prototyping, and improving customer interactions.
- Dive into conversations, service data, and operational metrics to identify root causes, opportunities, and areas with the highest potential impact.
- Solve problems hands-on - not just define them, and drive initiatives from insight through execution.
- Define clear success metrics, measure impact and ROI, and use data to continuously prioritize what matters most.
- Work closely with bankers and service teams, turning frontline insights into scalable improvements.
- Lead initiatives across Product, Engineering, Data, Operations, and Customer Service.
- 3-5 years of experience in Product Management or another high-ownership, analytical role in a technology company.
- Strong hands-on experience with AI and LLM tools - Must.
- Proven ability to drive measurable results and take ownership from problem definition through execution.
- Strong analytical and problem-solving skills, with the ability to go deep and get to root causes.
- Ability to define and measure product and business impact, including ROI and operational outcomes.
- Independent thinker with strong judgment, curiosity, and creativity.
- Comfortable getting into the details, getting your hands dirty, and solving problems directly when needed.
- Experience with AI-powered customer experiences, conversational AI, or customer service.
- Experience in fintech, banking, or another regulated environment.
- Technical orientation and experience prototyping AI-based workflows or solutions.
Skills Required
- 3+ years of experience in Product Management or another high-ownership, analytical role at a technology company
- Strong hands-on experience with AI and LLM tools
- Ability to drive measurable results and own initiatives from problem definition through execution
- Strong analytical and problem-solving skills, including root-cause analysis
- Ability to define and measure product and business impact, ROI, and operational outcomes
- Independent judgment, curiosity, and creativity
- Hands-on approach to detailed problem solving
- Experience with AI-powered customer experiences, conversational AI, or customer service
- Experience in fintech, banking, or another regulated environment
- Technical orientation and experience prototyping AI-based workflows or solutions
What We Do
ONE ZERO Bank is a trailblazer in the financial industry, and we're transforming the way people think about banking. We offer advanced financial solutions, including flexible and competitive credit options, alongside standard banking services such as current accounts, credit, deposits, and securities management. Our operational efficiency, lean approach, and focus on innovative technology enable us to provide our customers with advanced services and a unique service experience at competitive prices. We are breaking free from the traditional banking mold, and our mission is to open up the local banking industry to healthy competition. Unlike other banks, we have no physical branches and thousands of employees, allowing us to create mostly automated work processes that prioritize our customers' needs, aligning seamlessly with the new technological world.
