Location: Remote (U.S.-based)
Type: Full-Time
Clearance: Must pass FBI fingerprint and background check in multiple states
OverviewGovWorx is seeking an experienced Product Manager to lead the execution, delivery, and continuous improvement of mission-critical software products supporting public safety and emergency communications. This role sits at the intersection of engineering, customers, and compliance, with a strong focus on Agile execution, real-world user feedback, and data-driven decision-making.
The ideal candidate brings deep experience managing complex, regulated products, working closely with cross-functional teams, and translating customer and operational needs into high-quality, reliable product outcomes.
Drive Agile / Scrum Execution — Act as Product Manager by maintaining a prioritized backlog, leading sprint ceremonies, and keeping delivery velocity on track.
Plan & Track Project Timelines — Build release plans, manage cross-functional dependencies, and surface risks early with clear mitigation options.
Lead Customer Implementations & Feedback Loops — Orchestrate pilots, coordinate training, and iterate features based on real-world call-taker feedback.
Champion Data-Driven Decision Making — Define KPIs (e.g., call-handling time, AI adoption rate), instrument product analytics, and adapt the roadmap based on measurable outcomes.
Ensure Compliance & Security Alignment — Collaborate with security and infrastructure teams to ensure products remain CJIS- and SOC 2-compliant.
Collaborate on Go-to-Market & Support Enablement — Provide product expertise for marketing, sales, and support collateral, and brief internal teams ahead of each release.
Foster a High-Performance Team Culture — Promote proactive communication, celebrate wins, and continually refine processes to improve predictability and team satisfaction.
United States Applicants Only
5–10 years of experience in product management or closely related product leadership roles
Demonstrated experience owning complex, customer-facing software products from discovery through delivery
Deep hands-on experience working with Agile/Scrum teams and serving as Product Manager when needed
Proven ability to manage and prioritize backlogs, lead sprint ceremonies, and maintain predictable delivery velocity
Strong experience building and managing release plans, timelines, and cross-functional dependencies
Track record of leading customer implementations, pilots, or phased rollouts in production environments
Advanced ability to define, monitor, and act on KPIs to drive roadmap and delivery decisions
Experience operating in regulated or compliance-driven environments (e.g., CJIS, SOC 2, FedRAMP, HIPAA, or similar)
Strong cross-functional leadership skills, including collaboration with engineering, security, infrastructure, sales, and support teams
Excellent written and verbal communication skills, including executive-level communication
Must pass FBI fingerprint and background check in multiple states
GovWorx is a mission-driven technology company dedicated to supporting public safety agencies—including 911 Emergency Communications Centers, law enforcement, and fire/EMS departments—through responsible AI solutions. Our platforms, such as CommsCoach, BluAssist, and MedAssist, leverage operational data to enhance training, quality assurance, and performance evaluation, aiming to improve staffing, morale, and efficiency across public safety sectors.
Why Join GovWorx?At GovWorx, you'll be part of a team committed to making a meaningful impact on public safety through innovative technology solutions. We offer a collaborative, remote-friendly work environment where your contributions will directly influence the safety and efficiency of first responders nationwide.
If you're interested in this opportunity or know someone who would be a great fit, please reach out to us.
Skills Required
- United States applicant
- 5–10 years of experience in product management or closely related product leadership roles
- Experience owning complex, customer-facing software products from discovery through delivery
- Hands-on experience working with Agile/Scrum teams and serving as a Product Manager
- Experience managing and prioritizing backlogs, leading sprint ceremonies, and maintaining predictable delivery velocity
- Experience building and managing release plans, timelines, and cross-functional dependencies
- Experience leading customer implementations, pilots, or phased production rollouts
- Advanced ability to define, monitor, and act on KPIs
- Experience in regulated or compliance-driven environments such as CJIS, SOC 2, FedRAMP, HIPAA, or similar
- Strong cross-functional leadership with engineering, security, infrastructure, sales, and support teams
- Excellent written and verbal communication skills, including executive-level communication
- Must pass FBI fingerprint and background checks in multiple states
What We Do
At GovWorx, we help Public Safety tackle one of its toughest challenges: keeping great people in the profession. 911 centers face growing pressure from staffing shortages, burnout, and rising public expectations. Most tech solutions focus on operations, we focus on the people behind the calls. Our AI-powered platform supports the entire telecommunicator career cycle, from hiring and training to QA, coaching, and retention. We help agencies: Hire smarter by identifying high-potential candidates Train faster with insight-driven onboarding Coach better through performance data and suggested prompts Retain longer by reducing burnout and recognizing great work We replace biased, manual QA with fair, scalable, AI-driven reviews, giving supervisors clarity, time, and confidence to lead well. We surface the calls that matter, flag risks early, and provide actionable insights to help teams grow. By putting people first, we’re helping agencies solve today’s staffing crisis and build a stronger, more sustainable future for public safety.
Why Work With Us
At GovWorx, we don’t replace people with AI, we empower them. Our tools help agencies hire smarter, train faster, and retain longer. By putting people first, we’re tackling the staffing crisis and preparing the next generation of public safety pros.
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