As a Product Manager in Consumer and community banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
- Develops a product strategy and product vision that delivers value to customers
- Drive a multi-year product vision, strategy, and roadmap across advisor and client service job families, aligning sequencing to business priorities, delivery capacity, and stakeholder trade-offs.
- Lead end-to-end discovery and requirements for workflow and desktop experience enhancements, translating research into clear user stories and acceptance criteria through production rollout.
- Partner with Design across the full design lifecycle to deliver intuitive, compliant, operationally durable solutions with strong traceability from problem statement to released capability.
- Collaborate with Technology in an Agile model to manage the backlog, run refinement, support sprint execution, and drive readiness for pilots and broad release.
- Establish delivery governance to proactively manage milestones, dependencies, risks, bottlenecks, and inefficiencies, resolving issues early to protect outcomes.
- Define and track KPIs for adoption, workflow efficiency, and service outcomes to drive prioritization and continuous improvement; monitor emerging AI and CRM trends and propose responsible applications
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Experience in financial services or a closely related field, financial planning, asset management, or digital banking.
- Experience within the Salesforce ecosystem (for example, Sales Cloud, Service Cloud, Financial Services Cloud, CRM Analytics, Marketing Cloud, Lightning Scheduler, or comparable capabilities).
- Experience working in an Agile development framework; JIRA experience required.
- Demonstrated ability to develop and manage product strategy and roadmap across a large, diverse organization, aligning stakeholders to a coherent set of priorities.
- Proven delivery experience across multiple workstreams with varying timelines, priorities, and dependencies, resulting in successful launches and measurable outcomes.
- Strong prioritization discipline, including comfort making trade-offs and saying “no” when required, with transparent decision-making.
Strong influencing, consensus-building, and communication skills, with the ability to work independently, problem-solve with limited oversight, and maintain composure in high-intensity environments.
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience delivering advisor, client service, or operations platforms where workflow efficiency, compliance, and service quality are core value drivers.
- Experience operating in large, matrixed organizations with demonstrated effectiveness partnering across regions and time zones, including structured stakeholder management and executive-ready communication.
- Experience supporting product discovery and delivery for CRM capabilities that integrate across channels and downstream systems, with strong attention to operational readiness and control requirements.
- Familiarity with applying AI-enabled capabilities to CRM and servicing workflows, with a focus on responsible use, measurable productivity gains, and improved client outcomes.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Experience in financial services or a closely related field, financial planning, asset management, or digital banking
- Experience within the Salesforce ecosystem, such as Sales Cloud, Service Cloud, Financial Services Cloud, CRM Analytics, Marketing Cloud, or Lightning Scheduler
- Experience working in an Agile development framework
- JIRA experience
- Ability to develop and manage product strategy and roadmaps across a large, diverse organization
- Delivery experience across multiple workstreams with varying timelines, priorities, and dependencies
- Strong prioritization and trade-off decision-making skills
- Strong influencing, consensus-building, and communication skills
- Ability to work independently and problem-solve with limited oversight
- Experience working in a highly matrixed, complex organization
- Experience delivering advisor, client service, or operations platforms
- Experience partnering across regions and time zones with executive-ready communication
- Experience supporting CRM discovery and delivery across channels and downstream systems
- Familiarity with AI-enabled capabilities for CRM and servicing workflows
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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