As a Product Manager in Trust & Security Product team, you will support the delivery and maintenance of seamless and secure 'front-door access' (login, password reset, caller authentication) experiences to customers as they navigate the Chase experience channels – Digital (Web, Mobile, App) – while continuing to advance the organization’s authentication capabilities. You will help the team with discovery, business analysis, epic and story writing of Secure Access initiatives while furthering your expertise on security in general, multi-factor authentication, Alternative credentials, takeover prevention, device recognition and trust, biometric authentication, document scanning hardware evaluation, callerID enhancement/spoofing prevention, One-Time-Password delivery and management etc.
- Manage existing product features and actively lead the research definition and development of new features in your domain to advance the product roadmap
- Define features in detail: write epics, collaborate on user stories, define acceptance criteria and participate in all agile events of the product area group as a team member
- Act as voice of the customer in your domain and help drive product vision
- Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
- Support feature teams with MVP, testing, user experience testing, product backlog refinement, research and other duties as assigned
- Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results
- Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages
- 5+ years of Business Analyst and/or Product management and delivery experience
- Bachelor’s Degree or equivalent experience
- Sharp analytical, problem-solving and leadership skills
- Experience working with globally distributed scrum teams
- Good knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)
- Ability to manage backlog and dependency tasks within our (Auth) Product and with external Products
Excellent communication, presentation, organizational and time management skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Agile/Scrum certifications a plus
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 5+ years of Business Analyst and/or Product management and delivery experience
- Bachelor's Degree or equivalent experience
- Sharp analytical, problem-solving and leadership skills
- Experience working with globally distributed scrum teams
- Good knowledge of Agile process and principles, including use of Agile project management tools (Confluence, JIRA, Git)
- Ability to manage backlog and dependency tasks within Auth Product and with external products
- Excellent communication, presentation, organizational and time management skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Agile/Scrum certifications
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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