Help modernize lender insurance capabilities by turning real operational friction into clear, measurable product change. Join a team focused on quality, control, and better customer and employee outcomes.
Job summaryAs a Product Owner, Lender Insurance Vice President in Insurance Operations, you define and govern product direction for lender insurance capabilities by staying close to how work is performed and how exceptions are handled. You translate operational insight, data, and process artifacts into clear requirements, sequenced priorities, and measurable outcomes. You serve as the primary point of contact for delivery and governance partners, making timely scope and tradeoff decisions with a strong risk and control orientation.
Job responsibilities- Observe operational workflows through structured shadowing to understand friction points, exceptions, and control needs
- Define product vision and a sequenced roadmap for lender insurance capabilities and supporting tooling
- Convert operational insight and data into clear, testable requirements and prioritized backlog items
- Make authoritative decisions on scope, requirements, assumptions, and delivery tradeoffs to maximize outcomes
- Define workflows, controls, and audit-ready traceability expectations within delivered solutions
- Partner with technology and governance stakeholders to align intent, constraints, and delivery approach
- Drive end-to-end integration thinking across platforms, vendors, and operational handoffs
- Own backlog refinement and readiness to enable releasable increments and predictable delivery
- Establish and monitor product metrics tied to quality, cycle time, and exception reduction
- Lead continuous improvement by reviewing performance, root causes, and control effectiveness
- Demonstrated ability to build deep business understanding through structured immersion in frontline work
- Experience analyzing operational data and process artifacts to identify root causes and requirements
- Proven ability to translate operational complexity into clear requirements and defensible priorities
- Strong decision-making and ability to communicate rationale aligned to outcomes, risk posture, and feasibility
- Prior experience owning a backlog and defining outcomes in a regulated or control-focused environment
- Ability to operate effectively at the intersection of delivery, governance, controls, and auditability
- Skilled in driving clarity through ambiguity and shaping problems into actionable work
- Ability to define acceptance criteria that withstand operational scrutiny and fit the operating model
- Experience working across multiple systems and teams in integration-heavy, end-to-end workflows
- Strong stakeholder management, serving as the single source of truth for business intent and outcomes
- Experience partnering with risk, compliance, audit, or control functions to design traceable and testable controls
- Experience building and using product metrics to reduce exceptions and operational friction
- Experience delivering modernization in systems of record and integration-heavy landscapes
- Familiarity with scaled Agile delivery practices and regulated delivery governance
- Domain exposure to insurance operations or lender insurance processes
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Demonstrated ability to build deep business understanding through structured immersion in frontline work
- Experience analyzing operational data and process artifacts to identify root causes and requirements
- Proven ability to translate operational complexity into clear requirements and defensible priorities
- Strong decision-making and ability to communicate rationale aligned to outcomes, risk posture, and feasibility
- Prior experience owning a backlog and defining outcomes in a regulated or control-focused environment
- Ability to operate effectively at the intersection of delivery, governance, controls, and auditability
- Skilled in driving clarity through ambiguity and shaping problems into actionable work
- Ability to define acceptance criteria that withstand operational scrutiny and fit the operating model
- Experience working across multiple systems and teams in integration-heavy, end-to-end workflows
- Strong stakeholder management, serving as the single source of truth for business intent and outcomes
- Experience partnering with risk, compliance, audit, or control functions to design traceable and testable controls
- Experience building and using product metrics to reduce exceptions and operational friction
- Experience delivering modernization in systems of record and integration-heavy landscapes
- Familiarity with scaled Agile delivery practices and regulated delivery governance
- Domain exposure to insurance operations or lender insurance processes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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