Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
Own the wallet customer experience across the dashboard and WhatsApp, integrating account, debit card, rewards, funding, and withdrawals into one intuitive product. Lead a cross-functional pod, define roadmap and priorities, conduct user research, run experiments, manage funnel metrics, simplify complex stablecoin infrastructure, and coordinate engineering, design, fraud, compliance, operations, marketing, and leadership to deliver customer-focused outcomes.
Summary Generated by Built In
About Us
About the Role
Responsibilities
Requirements
Nice To Have
What We Offer
Equal Opportunity Employer
At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.
We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.
At Félix, we are building the future of finances for Latinos in the US. Our wallet is an account and debit card that live inside the WhatsApp experience millions of our users already trust, built on stablecoin infrastructure. The technology underneath is complex. Our job is to make it feel like magic, so that for the user it is simply their money, available the moment they need it.
As the Product Manager for Wallet Experience, you own what the wallet feels like to use: the dashboard, the conversational flows in WhatsApp, and the way the account, the card, and rewards come together into one coherent experience. You will lead a pod and work closely with leadership, engineers, designers, fraud, compliance, and operations. This is a role for a heavy cross-functional coordinator who thinks outside the box, with a keen eye for human-centered design and a real obsession with the customer.
- Own the Wallet Experience: Define and ship the dashboard, the WhatsApp conversational flows, and the multi-surface journey between them, ensuring the account, the card, and rewards feel like one unified product.
- Simplify Complex Infrastructure: Take stablecoin-backed, non-custodial infrastructure and make it feel as simple as a regular bank balance. Decide what users see for every state their money can be in, and what they never need to see.
- Design the Funding and Withdrawal Experience: Shape how adding and withdrawing money feels to the user—from onboarding to confirmation—in partnership with the Technical Product Manager who owns the underlying rails.
- Lead the Pod: Set the roadmap, strategy, and priorities for your pod, working hand in hand with engineering and design to foster delivery excellence.
- Stay Close to Users: Talk to users every week, run your own research, and turn support and operations insights into high-impact product decisions.
- Experiment Relentlessly: Form hypotheses, run experiments across WhatsApp and the dashboard, measure results, and ship what works. You have no fear of getting your hands dirty and building.
- Drive Usage Across the Organization: Be curious about the whole company, not just your specific surface. Find opportunities across operations, compliance, marketing, and other Félix products, driving them to delivery even when they live in someone else's area.
- Coordinate Cross-Functionally: Align leadership, engineering, fraud, compliance, operations, and marketing to drive decisive progress without relying on formal authority
- Drive & Experience: 6+ years of product management (or adjacent experience as a hands-on builder) with extreme ownership and comfort in a fast-paced, ambiguous environment.
- Product Simplification Track Record: Proven experience simplifying complex products into clear, intuitive user experiences—ideally within fintech, digital wallets, neobanks, or consumer financial products.
- Funnel & Growth Ownership: Track record of owning acquisition, activation, or retention funnels and their core metrics (NPS, retention, conversion), with concrete examples of product changes that moved the needle.
- Human-Centered & Customer-Obsessed: Hands-on experience running user research directly, maintaining a sharp, uncompromising point of view on experience quality.
- Cross-Functional Coordination: Exceptional ability to align and orchestrate multi-disciplinary teams toward a single outcome.
- Technical & Analytical Fluency: Strong understanding of APIs, data flows, and architecture to collaborate effectively with engineers on what to expose versus hide. Ability to run simple SQL queries and leverage data to make informed, prioritized decisions.
- Communication: Excellent written and verbal communication skills in English and Spanish.
- These are the applicable requirements, although equivalent competencies in any of the above will also be considered.
- Experience with digital wallets, crypto/blockchain, smart contracts, or card issuing/processing.
- Hands-on experience building conversational, chat-based, or messaging-first consumer products (e.g., WhatsApp).
- Experience designing complex onboarding or multi-surface journeys in consumer fintech.
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Unlimited PTO
- Paid parental leave
- Hybrid work setup
- Health, dental, and vision plans
- 401(k) with employer matching, for US-based employees
- Continuous learning opportunities
- Empowering opportunities for growth in a dynamic entrepreneurial environment
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.
Skills Required
- 6+ years of product management or adjacent hands-on builder experience
- Experience simplifying complex products into clear, intuitive user experiences
- Experience in fintech, digital wallets, neobanks, or consumer financial products
- Experience owning acquisition, activation, or retention funnels and metrics such as NPS, retention, and conversion
- Hands-on user research experience and strong focus on experience quality
- Exceptional cross-functional coordination skills
- Understanding of APIs, data flows, and software architecture
- Ability to run simple SQL queries and use data for prioritization
- Excellent written and verbal communication in English and Spanish
- Comfort working in a fast-paced, ambiguous environment with high ownership
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
