As a Product Manager in Global Supplier Services (GSS) organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You’ll translate customer and business needs into a clear roadmap and measurable outcomes. Your day-to-day blends product discovery with decision-making on scope, sequencing, and tradeoffs. You’ll partner closely with engineering, design, and operations to deliver releases, remove blockers, and keep everyone aligned. After launch, you’ll measure results, gather feedback, and iterate to improve performance and reliability. This work matters because you’ll ship capabilities that materially improve user experience and business impact at scale.
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Leverage AI in daily product work by using approved tools to accelerate research synthesis, draft PRDs/user stories, generate hypotheses, and automate routine analysis—while validating outputs for accuracy, bias, and compliance.
- Lead cross-functional execution with Engineering, Design, Data, Risk/Compliance, and Operations to deliver roadmap commitments on time and with high quality.
- Define and own product requirements (epics/features/user stories, acceptance criteria, non-functional requirements) and ensure they are unambiguous and testable.
- Drive prioritization and tradeoff decisions using customer impact, business value, delivery effort, and risk, and communicate decisions clearly to stakeholders.
- Create clear documentation and alignment artifacts (PRDs, one-pagers, decision logs, business cases) that keep teams aligned and reduce rework.
Go-to-market and release management: plan launches/rollouts, coordinate enablement and communications, and manage post-release monitoring.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong stakeholder management and executive communication skills, with ability to influence without authority across Product, Tech, Ops, and Control partners
- Demonstrated ability to translate complex problems into clear PRDs/user stories with crisp acceptance criteria and non-functional requirements
- Experience prioritizing roadmaps using data (KPIs/OKRs), customer insights, cost-to-deliver, and risk/controls considerations
- High analytical fluency: comfortable with dashboards, experimentation/A-B testing concepts, funnel analysis
- Ability to define operating models, workflows, and governance (cadences, decision logs, escalation paths) for cross-functional teams
- Strong customer empathy and experience conducting user interviews, usability testing, and synthesizing feedback into actionable decisions
- Experience leveraging AI responsibly to accelerate research, documentation, and analysis using approved tools while validating accuracy and bias
- Excellent problem-solving skills with a bias for action, structured thinking, and comfort navigating ambiguity
- Demonstrated prior experience working in a highly matrixed, complex organization
- Operational excellence mindset, including process optimization, lean/value-stream mapping, and reducing defects/rework
- Technical depth in modern architectures (cloud, microservices, event-driven systems) sufficient to partner credibly with engineering
- AI/ML product exposure, including working with model teams on evaluation metrics, monitoring, drift, and human-in-the-loop design
- Comfort navigating a large organization and partnering with diverse stakeholders
- Passion for staying up to date with evolving technology
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience in product management or equivalent
- Advanced knowledge of product development lifecycle, design, and data analytics
- Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong stakeholder management and executive communication skills; influence without authority across Product, Tech, Ops, and Controls
- Ability to translate complex problems into clear PRDs/user stories with acceptance criteria and non-functional requirements
- Experience prioritizing roadmaps using data (KPIs/OKRs), customer insights, cost-to-deliver, and risk/controls considerations
- High analytical fluency: dashboards, experimentation/A-B testing concepts, funnel analysis
- Ability to define operating models, workflows, and governance for cross-functional teams
- Strong customer empathy; experience conducting user interviews, usability testing, and synthesizing feedback
- Experience leveraging AI responsibly with approved tools while validating accuracy and bias
- Excellent problem-solving, structured thinking, bias for action, and comfort with ambiguity
- Demonstrated prior experience working in a highly matrixed, complex organization
- Operational excellence mindset, process optimization, lean/value-stream mapping
- Technical depth in modern architectures (cloud, microservices, event-driven systems)
- AI/ML product exposure: evaluation metrics, monitoring, drift, and human-in-the-loop design
- Comfort navigating a large organization and partnering with diverse stakeholders
- Passion for staying up to date with evolving technology
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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