Product Manager - US

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational and spend efficiency, and centralize data protection. With no-code automation enabling zero touch workflows, thousands of forward-thinking organizations like Global Payments, DraftKings, and CloudFactory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.

This role will be responsible for building out our SaaS Spend Intelligence product within BetterCloud’s SaaS Operations platform. Their charter will be to leverage our vast SaaS spend, contract, and usage data sets along with transformative AI technologies to provide prescriptive, contextual, and smart recommendations on how to best optimize our customer’s SaaS portfolio.

About You:

• 5+ years of product management experience

• Demonstrates the ability to drive cross-functional KPIs and prioritize based on a blend of quantitative findings and qualitative research

• Proven experience translating customer problems into a well defined roadmap and use cases that can be consumed and executed on by design and engineering teams  

• Experience working in a continuous delivery environment using Agile/SCRUM methodologies

• Storyteller who enjoys sharing product knowledge and customer stories as a way of influencing others 

• Excited by challenges of scale in taking a product with critical mass to the next level 

• Superb written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives

• Enjoys meeting with customers, building external relationships, and evangelizing their products 

• Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product teams and manage interactions across engineering, design, marketing and operations

• Positive, action-oriented attitude, open to ideas from all

• It’s a plus if you have:

  • Experience launching successful AI features 

  • Industry experience with IT professionals

What You’ll Do

• Develop a deep understanding of our users, customer journeys, competition, technology, team, and internal business strategy / goals

• Translate product strategy into feature briefs, epics, and user stories, using both qualitative and quantitative data effectively to inform product direction and prioritization

• Manage and prioritize your team’s product backlog

• Manage the product lifecycle from strategic planning to tactical activities

• Collaborate with product marketing to develop pricing, positioning and messaging

• Serve as a subject matter expert for sales, sales engineers, customer success, support and professional services

• Meet with customers for user research into your initiatives, share our product vision and roadmap, and serve as a product expert

Goals

By the end of week 1, you will ….

• Begin to learn all about BetterCloud - our history, customers, and products

• Meet your peers in Product Management, Engineering, and Product Design

• Attend your first set of agile ceremonies with your team

• Be on your way to a great adventure!

By the end of 30 days, you will…. 

• Meet with customers, documenting your learnings while you shadow PMs and designers on discovery calls, roadmap reviews, and user studies

• Contribute to the definitions of the features you own, pushing us to deliver more impactful value to our customers sooner

• Fully step into the role of Product Manager on the engineering teams you work with, collaborating with your team to define their backlog for the next few sprints to ensure we’re working on what matters most

What We Offer

• Competitive salary

• Full benefits package

• Career growth with an industry innovator 

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

At Bettercloud, we believe that our employees' gender identity and expression, race, ethnicity, religion, origin, sexual orientation, physical or mental disability, age and other characteristics enrich our corporate culture and our workplace. That’s why we have a mission to foster a culture at BetterCloud that empowers, celebrates, and values our differences allowing us to bring our true self to work. DEI&B is core to who we are and what we do. From an employee-led Diversity Council empowering our differences, to multiple Employee Resource Groups (ERGs) creating a strong sense of belonging, to frequent outside speakers focusing on DEI&B topics, our commitment to DEI&B is non negotiable. Bettercloud is an equal opportunity employer and will continue to empower, celebrate and value our differences in order to grow community, safety and trust in our work environment. Join us and be part of an organization that celebrates and respects diversity. If you are interested in knowing more about our DEIB efforts, please visit our website:  https://www.bettercloud.com/diversity/