Product Manager, Technical: AI Chatbots

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Job Overview
This role is essential for managing T-Mobile's enterprise AI assistant for employees as a technical product that meets specific business objectives and employee needs. The assistant takes each request and connects it to the right capability, whether that's a specialized agent, tool, or workflow. The role owns the product lifecycle, including vision, strategy, capability onboarding, the places employees reach the assistant, and collaboration with business owners, platform teams, and the operations team that runs it. It requires balancing employee insights, technical feasibility, cost per interaction, and business goals to prioritize and deliver features effectively, while keeping the product ready for fast-moving advances in AI. Success is measured by product performance, answer and routing accuracy, cost per interaction, and employee satisfaction. The work gives employees one place to get AI help and enables cross-functional teams to deliver capabilities that reach them through it, now and as the technology evolves.

Job Responsibilities:

• Own the end-to-end product lifecycle by defining vision, strategy, and roadmap aligned to business and technical goals, including which capabilities and entry points the assistant supports

• Evaluate emerging AI models, patterns, and platform advances, and shape the roadmap so the product adapts without disrupting employees

• Conduct market and customer research to identify opportunities and inform product decisions, using data on usage, resolution quality, and cost per interaction

• Translate product strategy into detailed features and user stories, managing the product backlog to support distributed Agile development teams

• Collaborate with cross-functional teams and stakeholders to coordinate release schedules and ensure timely delivery, including partner teams onboarding new capabilities

• Monitor product performance and quality in production, addressing defects and driving continuous improvement, as the primary business-hours contact for the operations team that runs the assistant

• Partner with security, privacy, and governance teams to keep the product aligned with responsible AI practices as requirements change

• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)

• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience (Required)

• 3+ years experience in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale company, application or product environment (Required)

• 5+ years of relevant Product Management experience in an agile software product development environment (Required)
  

Preferred Experience:

• Experience owning an AI assistant, chatbot or conversational product used at enterprise scale (Preferred)

• Experience bringing integrations, agents, or other capabilities owned by other teams onto a shared platform, with clear acceptance criteria (Preferred)

• Experience working with a distributed or follow-the-sun operations team (Preferred)

• Experience managing usage-based cost for an AI or cloud product (Preferred)

• Demonstrated curiosity and adaptability with new AI technologies and a track record of applying them to product decisions (Preferred)
  

Knowledge, Skills and Abilities:

• Agile SDLC (Required)
• Analytical Thinking (Required)
• Backlog Management (Required)
• Customer-Focused (Required)
• Product Management (Required)
• Product Requirements (Required)
• Product Specifications (Required)
• Solution Architecture Design (Required)
• Stakeholder Management (Required)
• Technical Design Documentation (Required)

Preferred Knowledge, Skills and Abilities

• Product Support

• Customer Engagement

• Responsible AI and Governance

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $118,910 - $214,360

National Base Pay Range: $103,400 - $186,400

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ376164¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.