Auger Jobs

Product Lead - Customer Solutions

Auger

Product Lead - Customer Solutions

Reposted 27 Days Ago

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Dallas, TX, USA

In-Office

180K-250K Annually

Senior level

Software

The Role

The Product Manager will bridge supply chain operations and product development, translating needs into AI-powered tools while ensuring usability, adoption, and customer alignment throughout the product lifecycle.

Summary Generated by Built In

Build at Auger

Auger is the autonomous operating system for supply chains — the layer that finally allows disparate systems like ERP, WMS, and TMS to work together instead of against each other.

Most supply chain software surfaces problems and waits for a human to act. Auger solves them. Our AI detects disruptions, evaluates trade-offs, and executes decisions automatically — moving from signal to action in seconds, not weeks. We eliminate the Coordination Tax: the billions in capital and time lost when disconnected systems force the best people in the business to become the Human API between planning and execution.

At Auger, we design autonomy into our systems. We expect the same from our people.

That means:

Clear ownership, not decision by consensus
First principles over inherited patterns
Shipping systems, not slide decks
Fast feedback from reality, not opinions

If you want to build, ship, and iterate against reality, Auger is for you.

Auger was founded by Dave Clark and is backed by $150M from Oak HC/FT and Eclipse Capital. Our team works from Bellevue, WA and Dallas, TX.

How We Build Products

At Auger, Product Leads are expected to think like founders. They own the problem, define the solution, align the organization, and deliver products that transform how the world's most complex supply chains operate. You'll work side-by-side with customers to understand their supply chain opportunities, rapidly prototype AI-native solutions, and validate ideas in days, not months. Using modern AI prototyping tools, you’ll turn concepts into working experiences, iterate continuously based on customer feedback, and partner with Design and Engineering to scale what works. We believe the fastest path to great products isn’t writing perfect requirements—it’s putting prototypes in front of customers and learning fast.

What You'll Do

1. Ruthlessly Simplify & Force Clarity

Every customer and every cross-functional team naturally drifts toward complexity. Smart people, data scientists, engineers, and supply chain operators quickly become consumed by edge cases, custom rules, and endless "what-ifs." Your responsibility is to relentlessly simplify delivering the highest-value product as quickly as possible while adding complexity only when it creates meaningful customer value.

2. Own the product end-to-end

You own your product from the earliest customer conversations through long-term production success, including:

Discovering customer problems and defining product vision and roadmap
Designing scalable capabilities and clear product requirements
Partnering with Design on prototypes and production experiences
Working with Science, Engineering, and AI Engineering throughout development
Measuring adoption and business outcomes, then improving based on customer learning

You remain accountable until customers are successfully using the product—not until requirements are written.

3. Define Products Across Business & Technology

Enterprise AI products fail when business intent and technical implementation drift apart. You bridge those worlds, translating customer objectives into precise product definitions.

4. Solve Customer Problems

Customers know their business better than anyone; you know how software can transform it. Your job is not collecting requests—it's helping customers solve the right problems, challenging assumptions and guiding them toward scalable solutions rather than custom implementations.

5. Deliver AI-Native Product Design

Auger does not build software that reports what happened. We build software that understands what is happening, determines what should happen next, and executes wherever possible. You define products that combine enterprise data, external signals, AI reasoning, optimization, human expertise, and autonomous execution - and you show it all in the UI.

How We Measure Success

Customers trust Auger to run increasingly autonomous operations and expand adoption as the product delivers value.
Product definitions are clear enough that teams execute with minimal ambiguity, and customer acceptance happens before development.
Products deliver measurable business outcomes, reducing manual coordination and repetitive operational work.
Customer-specific innovations become reusable capabilities that make every release stronger.

What We're Looking For

Significant experience building enterprise software products from concept through production adoption
Strong product judgment and the ability to simplify complex problems
Experience leading cross-functional teams and partnering closely with Engineering, Design, and AI without formal authority
Exceptional communication and the ability to influence senior stakeholders and drive difficult decisions
Comfort operating across both strategic vision and detailed execution, with a bias toward action and ownership
Supply chain planning, procurement, manufacturing, inventory, logistics, fulfillment, or order management is a nice to have. If you don't have it, a track record of learning new domains fast is expected

This Role Is Not a Fit for Someone Who

Waits for complete information, or avoids challenging customers and internal teams when clarity is needed.
Hands requirements to Engineering and disengages from delivery.
Is uncomfortable making decisions, managing ambiguity, or being accountable for outcomes.

Compensation & Benefits

As part of our commitment to People Powered Greatness, we invest in our team members with competitive compensation and a comprehensive benefits to support your health, financial future, and daily life. The package includes medical, dental, and vision coverage, a 401(k) with company match, and commuter benefits. Total compensation may include a combination of a competitive base salary and equity. Your initial placement within our salary range will be based on your experience, qualifications.

The base pay range for this role is $180,000 – $250,000 per year.

Auger considers all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Additionally, our privacy policy is available at https://auger.com/privacy-notice/.

Skills Required

Experience in digital transformations of complex supply chains
Strong product instincts balancing user empathy and technical depth
Ability to translate between operators and software teams
Experience in measuring success by customer adoption

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The Company

HQ: Wirral

35 Employees

What We Do

About Auger Auger is a pioneering venture to build the world's first true end-to-end supply chain operating system. Founded and led by Dave Clark, former CEO of the Amazon Consumer Business and backed by an initial $100M from Oak HC/FT, Auger is building a future where global supply chains operate with the simplicity of today’s most intuitive consumer technologies. Revolutionizing global supply chains with an AI-powered OS unifying data for seamless, real-time insights, and powerful automation. Our Solution Auger is creating a new solution for companies seeking better options. Auger’s core strength lies in its deep AI-powered automation, paired with a consumer-grade user experience. This combination allows operators to handle complex tasks through simple, familiar tools. Need real-time inventory insights for next week’s shipment? Just ask. Actionable data appears instantly, enabling swift decisions—no complex queries or training required. Why We’re Different Traditional supply chain management is fragmented, relying on incompatible systems and inefficient workarounds. Many companies are stuck with “Franken-software”—patched-together solutions that fail to communicate effectively. Auger is different. We integrate deeply with existing systems, use AI to automate routine processes, and deliver a cohesive user experience that feels intuitive and natural, letting your team focus on what matters: driving growth, innovation, and sustainability. A Human-Centered Approach Broken supply chains don’t just impact businesses—they affect people. Delays mean products don’t reach shelves, miscommunications lead to overtime and burnout, and inefficiencies drive up costs and contribute to a growing carbon footprint. We believe supply chain problems are human problems, and we’re here to solve them. At Auger, we’re on a mission to make global supply chains more efficient, more sustainable, and ultimately, better for everyone.