Product Manager - Sports

Product Manager - Sports 

Superbet/Happening are looking for a Product Manager to lead one of our product teams and help achieve our vision of providing unique and entertaining betting experiences to our customers around the world. You will join the wider Product Management department, working with the best talent to design and deliver industry-leading products that drive customer and business value in our Sports product. You will focus on providing our customers with an innovative, engaging experience driving customer perception and player retention. 

We're looking for someone with: 

• 5+ years experience as a Product Manager working with Engineering teams; 

• Customer-focused and data-driven with a passion for solving customer problems; 

• Outstanding verbal and written communication skills; 

• Thrives in a fast-paced, results-driven environment; 

• Self-motivated, organized and able to drive the Product Strategy; 

• Understanding of technology and agile development methodologies; 

• Experience working with B2C mobile applications would be highly preferable  

• Excellent English language skills. 

What you'll be doing 

Customer and Competitor Insight 

• Lead on customer research, discovery and defining customer value for our products; 

• Drive discovery and utilize customer feedback from multiple touchpoints across the organization to build a picture of customer problems, opportunities and customer behaviour; 

• Make data-driven decisions utilizing customer research, behavioural, product and commercial data; 

• Work with Data Analysts to develop the reporting capabilities necessary to understand and measure customer behaviour; 

• Define what success looks like for our product and use data to measure success for our products; 

• Be responsible for the measurement and success of the product in-life and testing and iterating on the product to achieve the product objectives measured through success metrics; 

• Awareness of our key competitors and ongoing monitoring of competitor offering;  

Execution 

• Take ownership of the customer journey end to end, ensuring that customer value is always the key priority for the team 

• Identify and understand Superbet / Happening Customer’s behaviour and needs to define hypotheses and requirements that shape suitable features and journeys 

• Create best-in-class product features and journeys that help take the player experience to the next level, 

• Work with designers, engineers and stakeholders to define and deliver reliable, scalable solutions to customer problems; 

• Coordinate product launch plans with marketing, commercial, operations, and support teams 

• Develop a deep knowledge of the Superbet product 

• Be aware of regulatory compliance, GDPR requirements, and legal positioning of the Sports Betting and Gaming industry and how these impact product features and requirements 

Influencing People 

• Engage with your stakeholders to understand their expectations and incorporate their feedback, where appropriate. 

• Set the right expectations with stakeholders and effectively communicate status and progress on outcomes and deliverables. 

Product Strategy and Roadmap 

• Understand the overall strategic direction of the company and how your area relates 

• Build and maintain a roadmap for your area that aims to deliver on short-term and long-term objectives, which align with the overall company and product strategy 

• Drive your roadmap from ideation and product discovery through to in-life product 

• Prioritize initiatives based on Customer Value, Business Viability and Technology feasibility; 

• Be responsible for inputting into and defining the quarterly Objectives and Key Results within your product team