Product Manager, Senior

Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.

Relationship Management: Oversee and assist functional & cross-functional conflict management, and escalate only when unresolvable
- Proactively works to build a network of relationships which extend beyond the team and product organization

Own & drive min of two product areas for product management with two or more scrum teams.
Self-allocates time based on understanding of team priorities and applies process excellence techniques
- Ability to quickly build trust with team and clients
- Effectively manages client programs and initiatives, identifying and communicating risks and dependencies
- Develop coaching/mentoring skills and mentor Product Managers

Product Initiatives Management: Providing impactful knowledge & assistance within the product group and across all functions 
- Be seen as a product expert 
- Consistently effective at persuading and influencing others to understand product goals and objecttives
- Influencing skills evolving to leadership skills

Communication: Actively listen to and communicate concerns and suggestions
- Makes clear and effectively supported recommendations
- Possess excellent presentation skills and be able to answer questions
- Evaluates intangible and/or cross-program/Initiatives implications of product decisions
- Establishing and maintaining metrics for development teams to do self-evaluation and external reporting
- Communicates effectively from multiple perspectives, including business and technical. Persuasive and articulates in front of peers and senior management.

Strong knowledge of product objectives and company goals. Understanding of company objectives. Articulates the company goals/vision and how it maps to product objectives. 
- Able to translate company goals into a product roadmap that is both metrics driven and actionable.
- Able to combine data and subject matter expertise to make product decisions and prioritzation trade-offs

Understands service ownership boundaries, dependencies, and scaling considerations. Can work across backend/frontend/data layers.
- Proficient in shaping data requirements, (for platform defining data models, and understanding ETL/data pipeline implications)
- Anticipates technical constraints; capable of participating meaningfully in architecture discussions (e.g., async vs. sync APIs, event-driven designs, horizontal scaling).
- Can articulate tech debt tradeoffs and influence prioritization based on impact and urgency.
- Partners with tech leads to drive platform, performance, or reliability improvements into the roadmap.

Impact & Influence: An experienced contributor who owns major elements of an overall internal and external team relationships
- Effectively executes product operations to deliver on product goals
- Successful delivery of high-visibility or business critical programs

Demonstrates innovation in problem solving
- Ability to translate data into analytics and to translate analytics into effective product guidance and strategy
- Conducts assessments to address problems and implement solutions; Involves manager or other senior leaders as appropriate, but only when necessary for support.
- Strong team acumen to identify key issues and apply experience to drive solutions
- Exercise considerable individual judgment and initiative 

Required:
12+ years of Experience in a same or similar role/function
Bachelors in Engineering, Business, Science, Mathematics, Finance, Healthcare
Preferred:
Payment Integrity Domain Expertise
Masters in Engineering, Business, Science, Mathematics, Finance, Healthcare

Drives cross-team alignment by framing trade-offs, setting priorities, and resolving ambiguity
- Models ownership and accountability across functions
- Coaches junior PMs or team members informally
- Builds strong trust with engineering, clinical, and cross-functional peers
- Brings clarity and calm to complex, high-pressure situations
- Promotes a culture of outcomes over output/activity and customer-centric thinking