Are you someone who drives the discovery, design, and delivery of customer relationship management capabilities that improve the efficiency and effectiveness of Global Banking and Payments front-office teams? If so, you’ve found the right team.
As a Senior Product Associate in Global Banking and Payments front office, you will have the opportunity to promote the discovery, design, and delivery of innovative solutions that improve the efficiency and effectiveness of Global Banking and Payments front office teams. You will work closely with key partners across the Product, Engineering, Design, Data, and Business teams to ensure the on-time development of value-add Customer Relationship Management capabilities, while helping to set the strategic roadmap for the broader Global Banking Experience & Intelligence program.
Job responsibilities
- Define product vision and strategy, establishing measurable objectives and key results (OKRs) that align priorities, track impact, and drive accountability.
- Conduct product discovery, synthesizing user needs, business requirements, technical constraints, and regulatory considerations into clear product requirements/specs, user stories, and acceptance criteria.
- Shape and prioritize the product roadmap in partnership with stakeholders across the Commercial & Investment Bank, balancing client and business value, feasibility, risk, and strategic objectives.
- Co-create the target-state front-office experience with Design, Engineering, and Business partners using design-thinking methods and rapid prototyping tools, translating validated concepts into actionable, well-scoped requirements.
- Drive data-informed product decisions through qualitative research and quantitative analysis of multiple sources, including large data sets, to guide feature design, measure adoption, and evaluate program outcomes.
- Own release readiness and execution with Engineers, Architects, and Scrum Masters, coordinating dependencies and defining and conducting end-to-end testing to deliver high-quality capabilities.
- Guide go-to-market, rollout, and change-management planning for new capabilities, partnering with Customer Success, support, and training teams to accelerate adoption and sustain user value.
Required qualifications, capabilities, and skills
- Minimum 3 years of experience at a financial services firm, tech firm, or startup in product management or business analysis for a software product
- Experience with user centric design, software development lifecycle, business process analysis, and software testing
- Strong quantitative and qualitative problem solving, including ability to turn quantitative analyses into actionable recommendations
- Familiarity with software development and data concepts (e.g., APIs; web application architecture; structured vs. unstructured data; etc.)
- Strong verbal and written communication skills, with comfort tailoring the message based on the audience
Preferred qualifications, capabilities, and skills
- Experience working with Customer Relationship Management software
- Experience building product prototypes using AI tools
- Previous experience and proven success with digital transformation implementations (journey design, prototyping to scale), and tech innovation initiatives with a strong interest in operating model design and / or business strategy
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Minimum 3 years of experience at a financial services firm, technology firm, or startup in product management or business analysis for a software product
- Experience with user-centric design
- Experience with software development lifecycle
- Experience with business process analysis
- Experience with software testing
- Strong quantitative and qualitative problem-solving skills
- Ability to turn quantitative analyses into actionable recommendations
- Familiarity with software development and data concepts, including APIs, web application architecture, and structured versus unstructured data
- Strong verbal and written communication skills with the ability to tailor messages to the audience
- Experience working with Customer Relationship Management software
- Experience building product prototypes using AI tools
- Proven success with digital transformation implementations and technology innovation initiatives
- Interest or experience in operating model design and/or business strategy
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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