Product Manager (Sales Ancillary team)

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. 

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay with the Athens office being one of the largest, hosting around 630 employees working from the center of Athens for the rest of the world. 

Position Summary

Product manager has an E2E responsibility for a portfolio of one or more ancillary products, setting the vision and roadmap for the products and ensuring high quality and high performing products. Product manager is responsible for initiating and launching new ancillary products and/or features (e.g. bundles, ML solutions..) An ancillary product manager plays an important part in the company's ability to reach the overall contribution and growth targets

Responsibilities

• E2E responsibility for a portfolio of one or more existing ancillary products 
• Responsible for defining the vision of the product, collecting insights regarding customer needs, analyzing the market and competitors, as well as aligning internal and external stakeholders on the vision.
• Market monitoring and researching new products/features 
• Responsible for setting and driving the product development roadmap and taking an active part in quarterly planning and prioritization with Product owners and other stakeholders. 
• Priorizes new features and capabilities related to the products, as well as stakeholding them during development
• Responsible for initiating and launching new ancillary products and/or features (e.g. bundles, ML solutions..) 

• Build business case for new products and / or new features 
• Specify requirements and stakehold the development. Coordinate so all internal and external requirements are met. Ensure a structured launch. 
• Working closely together with Ecom, Customer experience and UX to design a high quality customer experience E2E (at purchase, post booking, self service) 

• Ensures there are internal processes and guidelines where needed, for example related to Customer service handling and UX guidelines
• Ensure that product presentation, terms and conditions, processes are privacy and legally compliant. 
• Setting relevant pricing framework in close collaboration with revenue management
• Setting relevant product performance KPIs, data requirements and possibilities for monitoring the performance. 
• Follow up on product performance from all relevant view points; sales performance, customer satisfaction, fulfillment/quality. Troubleshoot issues.

• Compare and source providers (where relevant)  
• Main contact towards Bcom on questions related to the products.
• Responsible for commercial contracts with 3rd party providers 

• Proven work experience in product management or equivalent
• Proven ability to develop product and sales strategies and effectively deliver on targets 
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
• Skilled at working effectively with cross functional teams 
• Excellent written and verbal communication skills
• MS/BS degree in Computer Science, Engineering, Business or Economics

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.

Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.

Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid

Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.

Team activities - We also like to schedule company/department/team activities and events outside the office space!

Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.

*If interested, please send your CV in English*

Diversity disclaimer: At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

#LI-LO1