Product Manager - Payments - Vice President

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in the Client Accelerated Response Team, you are an integral part of the team that that is tasked with understanding and resolving the challenges that clients face implementing Commerce platform products and value added services. As a core leader, you are responsible for acting as the voice of the customer and ensuring the client's implementation concerns are addressed quickly, products are functioning as expected, and expected client ramp schedule is maintained. This position requires understanding of the payment lifecycle, technical integration experience, ability to query transactional data, research and solution client escalations, and collaboration with cross functional teams. This role will sit within the Merchant Services product organization.
Job responsibilities

• Analyze and understand the payment lifecycle and its impact on merchant services.
• Work closely with technical teams to ensure seamless integration of payment solutions with client systems.
• Provide technical support and guidance to clients during the implementation phase.
• Troubleshoot and resolve integration issues in an accelerated manner.
• Engage with clients to understand their challenges and requirements related to merchant payments.
• Develop and maintain strong relationships with clients to ensure satisfaction and successful product adoption.
• Act as a liaison between clients and internal teams to facilitate effective problem-solving and issue resolution.
• Continuously seek opportunities to improve processes, tools, and methodologies to enhance product satisfaction.
• Stay updated with industry best practices and incorporate them into daily operations.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• 5+ years' experience in data analytics
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Critical thinking skills
• Solid influencing and partnership / skills to drive cross-functional teams

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.