You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services supporting SMBs, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Owns the post-onboarding client experience strategy, roadmap, and delivery to improve activation, usage, and retention across the lifecycle
- Drives product activation and growth initiatives by identifying key adoption moments, defining success metrics, and delivering measurable improvements
- Defines the monetization strategy across the client journey, including digital pricing experience redesign, to generate incremental revenue and improve customer satisfaction
- Builds and partners to launch new value-added services and adjacent products, from discovery and business case through delivery and commercialization
- Develops a clear product vision and multi-quarter roadmap, managing trade-offs across growth, customer experience, risk posture, and operational scalabilty
- Partner cross-functionally across Product, Technology, Operations, Risk, Credit, Sales, and Commercial teams, leading forums and influencing decisions to drive alignment and execution
- Manages discovery efforts using customer feedback, journey mapping, and data insights to identify opportunities and validate solutions
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrated experience leading large-scale, complex initiatives, driving cross-functional execution from strategy through delivery in fast-paced, ambiguous environments
- Demonstrated ability to define product strategy and drive execution, translating complex problems into scalable, customer-centric solutions with measurable outcomes
- Strong ownership and accountability, with a track record of leading initiatives end-to-end across the full product lifecycle
- Strong customer-centric mindset, with experience designing and optimizing digital customer journeys end-to-end
- Executive-level communication and presence, with the ability to clearly articulate perspectives, challenge thinking, and influence senior stakeholders
- Leverages data and analytics to set KPIs, diagnose funnel drop-off, prioritize work, and measure impact (activation/usage, revenue, satisfaction)
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience leveraging data, analytics, AI/automation, and emerging approaches (e.g., agentic flows) to optimize digital journeys, improve decision-making, and enhance operational efficiency
- Brings experience driving platform migrations, modernization programs, or client transitions at scale
- Shows strong monetization instincts (pricing/packaging, attach, journey-based offers) with evidence of revenue impact
- Demonstrates experience building or scaling value-added services and launching new products with commercialization partners
- Has experience with production monitoring, incident management, and continuous improvement for customer-impacting issues
- Operates effectively in a highly matrixed environment, influencing without authority and driving crisp decisions
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience in product management or relevant domain
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, and requirements definition
- Experience leading large-scale, complex initiatives and driving cross-functional execution from strategy through delivery
- Ability to define product strategy and translate complex problems into scalable, customer-centric solutions with measurable outcomes
- Strong ownership and accountability with track record of leading initiatives end-to-end across the full product lifecycle
- Customer-centric mindset with experience designing and optimizing digital customer journeys end-to-end
- Executive-level communication and presence with ability to influence senior stakeholders
- Experience leveraging data and analytics to set KPIs, diagnose funnel drop-off, prioritize work, and measure impact
- Prior experience in highly matrixed, complex organizations
- Experience leveraging AI/automation and emerging approaches (e.g., agentic flows) to optimize digital journeys
- Experience driving platform migrations, modernization programs, or client transitions at scale
- Strong monetization instincts with evidence of revenue impact (pricing/packaging, attach, offers)
- Experience building/scaling value-added services and launching new products with commercialization partners
- Experience with production monitoring, incident management, and continuous improvement for customer-impacting issues
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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