Product Manager: Observability

Observe is redefining how companies manage operational telemetry data (logs, metrics, traces, etc.) generated by modern distributed applications. Traditional logging, monitoring, and APM tools are often too complex, leading to excessive costs and lengthy incident resolution times. Many solutions fall short because the necessary data is either too costly to retain or too cumbersome to access. Observe changes the game, offering a single observability platform for all telemetry data, built on a cloud-native data warehouse that delivers unmatched scale and cost efficiency. No filtering, no sampling—just comprehensive, uncompromised observability.

As a Product Manager for Observability, you will play a pivotal role in delivering core product experiences that empower customers to monitor, troubleshoot, and optimize their software applications using operational telemetry. You’ll be the voice of the customer, collaborating with engineering, sales, and company leadership to shape the product roadmap, prioritize features, and deliver solutions that enable seamless observability. Your work will help customers transform complex data into actionable insights, leading to higher system uptime, fewer incidents, and improved user satisfaction.

Note: This is an in-person role out of our San Mateo, CA office.

What you'll do

• Drive Product Strategy: Dive deep into the world of observability, gaining expertise in best practices, applications, and customer challenges. Channel this knowledge to refine the product vision and strategy.
• Shape the Roadmap: Define and prioritize the roadmap for key capabilities such as alerting, dashboarding, search, and analytics. Work to ensure successful feature adoption and a seamless user experience.
• Champion the User: Develop a deep understanding of customer needs, including software developers and site reliability engineers (SREs). Translate these insights into intuitive and delightful product experiences.
• Collaborate Across Teams: Partner closely with engineering throughout the product development lifecycle, from defining requirements and tracking delivery to overseeing feature releases and sunsetting.
• Support Go-to-Market Initiatives: Work with marketing and sales to communicate new features and enhancements. Develop training materials, release notes, and support documentation.
• Leverage User Feedback: Gather and represent user feedback to inform engineering priorities, providing data-backed recommendations for tradeoffs and product improvements.
• Track Market Trends: Stay informed about industry trends, competitor offerings, and emerging technologies. Share these insights with the team to guide product direction and differentiation.
• Optimize Business Models: Contribute to decisions on go-to-market strategies, including pricing, packaging, licensing, and product tiering.

Who you are

• Experienced Product Manager: You bring 5+ years of experience in product management, ideally within a SaaS or B2B environment. You have demonstrated success working on products for developer audiences.
• Strong Communicator: You can convey complex ideas effectively, whether to customers, technical stakeholders, or executives.
• Technical Expertise: You have hands-on experience with observability tools (e.g., Grafana, Splunk, Datadog, New Relic) and familiarity with cloud-native technologies such as Kubernetes, OpenTelemetry, and CNCF projects.
• Customer-Centric Mindset: You are passionate about solving customer problems and designing user-friendly experiences.
• Proactive and Driven: You thrive in fast-paced startup environments, taking ownership and driving initiatives forward.
• Educational Background: You have a bachelor's degree in Computer Science or a related field, or have demonstrated equivalent technical expertise through other roles (e.g., sales engineering).