The Role
Lead Product Manager – Agent Experience
About Us:
Neuron7.ai is a rapidly growing AI-first SaaS company building a category-defining Service Intelligence platform.
Backed by top Silicon Valley VCs and strategic angel investors
Helps enterprises make accurate service decisions in seconds
Leverages AI, NLP, LLMs, and structured + unstructured data
Integrates seamlessly with Salesforce Service Cloud, ServiceNow, Microsoft D365
🌍 Teams based in Bay Area & Bangalore
Why Join Us:
At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.
Industry Challenges Neuron7 Solves
Skills Shortage – Loss of tribal knowledge due to workforce attrition
Rising Complexity – Products are harder to support than ever
Demand for Instant Answers – Customers expect self-service and real-time resolutions
Neuron7 converts collective enterprise intelligence (data + people) into actionable AI-powered predictions.
About the Team:
The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore.
What you’ll do:
Neuron7 is building the next generation of AI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agentic Experience, you will own the strategy and execution of our Agent product experience and corresponding analytics and insights.
You’ll collaborate with data scientists, engineers, and customer success teams to improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empower organizations to accelerate troubleshooting, answer any question, and optimize service workflows.
Key Responsibilities
Own and drive the product roadmap for AI diagnostics
Improve onboarding & time-to-ROI
Build self-service diagnostic experiences for end users
Optimize technician workflows and expert curation tools
Integrate with ServiceNow, Salesforce, Microsoft Dynamics, FSM tools
Partner with customers to gather real-world feedback
Collaborate with data science on knowledge graphs, decision trees, case-based reasoning
Track success metrics:
Diagnostic accuracy
Case deflection
Technician productivity
Qualifications
7–10+ years of Product Management experience
Experience in AI diagnostics, FSM, CSP, or support automation
Strong knowledge of:
ServiceNow
Salesforce Service Cloud
Microsoft Dynamics / Zendesk
Exposure to LLMs, AI search, ML systems (plus)
Strong analytical and data-driven mindset
Experience working with field service & support teams
Similar Jobs
.png)
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Neuron7 helps customer and field service teams diagnose and resolve complex issues in seconds. The Neuron7 AI platform works with existing customer service systems and a company’s entire body of structured and unstructured service data to help agents, technicians, bots, and self-service portals diagnose and resolve any issue instantly, accurately, and more profitably. Groundbreaking AI and Natural Language Processing (NLP) technology unlocks tribal knowledge so that all service team members perform like experts. Neuron7 is headquartered in San Jose, CA, and backed by Nexus Venture Partners and Battery Ventures.
