The Role
As a Product Manager for Search, you will own strategy, execution, and analytics of Neuron7's Search products, collaborating with teams to enhance search capabilities and insights.
Summary Generated by Built In
Staff Product Manager – Agent Experience
About Us:
Neuron7.ai is a rapidly growing AI-first SaaS company focused on building a category-defining service intelligence product. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our platform empowers enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. Learn more at Neuron7.ai.
Why Join Us:
At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.
About the Team:
The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore.
What you’ll do:
Neuron7 is building the next generation of AI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agentic Experience, you will own the strategy and execution of our Agent product experience and corresponding analytics and insights.
You’ll collaborate with data scientists, engineers, and customer success teams to improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empower organizations to accelerate troubleshooting, answer any question, and optimize service workflows.
Key Responsibilities
- Define and execute the product roadmap for Neuron7’s Agent product, focusing on relevance, configurations, and insights.
- Develop AI-driven insights to help customers track and improve search KPIs
- Work with data science and engineering teams teams to implement intelligent search capabilities like vector/semantic search, RAG, and reinforcement learning for search optimization
- Explore and implement concepts for Conversational Troubleshooting where relevant for service cases
Integrate with major service platforms (e.g., ServiceNow, Salesforce Service Cloud, Microsoft Dynamics) to provide real-time insights within existing workflows.
- Collaborate with data scientists and AI engineers to refine machine learning models that drive search capabilities.
- Define and track core success metrics for search across our customers
Qualifications
- 5+ years of product management experience, preferably in search- or field service-related products
- Experience with AI-powered diagnostics, field service management (FSM), or customer support automation.
- Familiarity with modern search concepts vector/hybrid search, RAG architectures, reinforcement learning, NER, query expansion/rewriting, knowledge graphs, intent recognition, and conversational search
- Strong expertise in leveraging data and user behavior for search optimization
- Experience with customer service and field service management (FSM) platforms such as ServiceNow, Salesforce Service Cloud, or Microsoft Dynamics.
- Expertise in search KPIs and when or when not to use specific metrics.
- Ability to translate complex data insights into clear, actionable recommendations for service teams.
- Strong analytical and problem-solving skills, with a data-driven mindset.
- Bachelor's or Master’s degree in computer science
Top Skills
Ai-Powered Diagnostics
Microsoft Dynamics
Reinforcement Learning
Salesforce Service Cloud
Servicenow
Vector Search
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The Company
What We Do
Neuron7 helps customer and field service teams diagnose and resolve complex issues in seconds.
The Neuron7 AI platform works with existing customer service systems and a company’s entire body of structured and unstructured service data to help agents, technicians, bots, and self-service portals diagnose and resolve any issue instantly, accurately, and more profitably.
Groundbreaking AI and Natural Language Processing (NLP) technology unlocks tribal knowledge so that all service team members perform like experts.
Neuron7 is headquartered in San Jose, CA, and backed by Nexus Venture Partners and Battery Ventures.
