DESCRIPTION:
Duties: Develop and implement product roadmaps and strategies for merchant services payment solutions, focusing on transaction fraud monitoring, collections tools, and related enhancements. Lead product onboarding, process improvements, and agile development for fraud detection, rules management, case management, and collections capabilities. Gather and analyze requirements from stakeholders and clients to inform product development, ensuring alignment with industry trends, regulatory changes, and merchant needs. Design, configure, and maintain transaction fraud monitoring systems and collections workflows, including ACH payments, settlement, merchant funding processes, and compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Coordinate and manage User Acceptance Testing (UAT), including defining test requirements, preparing test cases, facilitating testing activities, and ensuring successful validation of product features prior to launch. Extract, analyze, and visualize data, identify trends, and support decision-making for fraud and collections products. Collaborate with cross-functional teams (risk, compliance, sales, operations, engineering) and external vendors to deliver product features, ensure regulatory compliance, and support go-to-market strategies. Monitor key performance indicators (KPIs) and risk metrics, prepare reports for senior management, and drive continuous improvement in fraud detection and collections outcomes. Provide training, mentorship, and support to team members and merchants, integrating customer feedback to enhance product offerings. Responsible for product budgets, vendor relationships, and change management initiatives related to product launches and process updates. Identify, escalate, and resolve issues to maintain a positive merchant and client experience. This position requires up to 10% domestic travel for internal meetings and trainings.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Systems Engineering and Management, Computer Science, Business, or related field of study plus 2 years of experience in the job offered or as Product Manager, Product Owner, or related occupation. The employer will alternatively accept a Bachelor's degree in Systems Engineering and Management, Computer Science, Business, or related field of study plus 5 years of experience in the job offered or as Product Manager, Product Owner, or related occupation.
Skills Required: This position requires two (2) years of experience with the following: product management, product strategy and product ownership within the financial services, payments, fraud or risk management domain; using SQL to analyze large datasets and derive insights for leadership reporting and operational outcomes. This position requires any amount of experience with the following: working within payments, financial services or merchant platforms including fraud, risk, collection or funding processes; supporting payment products related to merchant risk, transaction monitoring and processing, funding, and settlement operations; working with enterprise platforms and API and Event driven architecture; oracle data management concepts, including data warehousing, data governance, and enterprise data architectures; collaborating with UX/UI design teams and using tools including figma to build prototypes and participate in design reviews; managing product backlogs, prioritization, and delivery using JIRA and Confluence in an Agile methodology.
Job Location: 8181 Communications Pkwy, Plano, TX 75024. This position requires up to 10% domestic travel for internal meetings and trainings.
Full-Time.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Master's degree in Systems Engineering and Management, Computer Science, Business, or a related field, plus 2 years of experience in the offered role, Product Manager, Product Owner, or a related occupation
- Alternatively, bachelor's degree in Systems Engineering and Management, Computer Science, Business, or a related field, plus 5 years of experience in the offered role, Product Manager, Product Owner, or a related occupation
- Two years of experience in product management, product strategy, and product ownership within financial services, payments, fraud, or risk management
- Two years of experience using SQL to analyze large datasets and derive insights for leadership reporting and operational outcomes
- Experience working within payments, financial services, or merchant platforms, including fraud, risk, collections, or funding processes
- Experience supporting payment products related to merchant risk, transaction monitoring and processing, funding, and settlement operations
- Experience working with enterprise platforms and API and event-driven architecture
- Experience with Oracle data management concepts, including data warehousing, data governance, and enterprise data architectures
- Experience collaborating with UX/UI design teams and using Figma to build prototypes and participate in design reviews
- Experience managing product backlogs, prioritization, and delivery using JIRA and Confluence in an Agile methodology
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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