Product Manager - Live Ops

| Cedar Falls, IA, USA | Hybrid
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Position Summary
Key Responsibilities:

  • Enrich the game with several layers of game-in-game activity, driving all stages of these activities' planning and development
  • Possess a deep understanding of the game team goals and how these are addressed through Monetization
  • Possess a deep understanding of existing game mechanics and how to best utilize them within Live Ops
  • Differentiate in-game activity between player segments, to optimize activity-based KPI uplifts
  • Plan Live-Ops campaigns tests and collaborate with the ScienceOps department to best tune the performance of the campaigns.
  • Work with CRM and Social Media managers to integrate supporting player-facing communication, including both external communications through multiple channels (push notifications, community posts, personal email marketing, etc.) and internal in-game messaging
  • Monitor live KPIs of the Product, engaging the production team when it's time to troubleshoot and follow the work until the issues are solved.
  • Work closely with the ASO department to drive the best surfacing of the product on the App Store and Google Play Store.
  • Monitor DAU and retention KPIs and work with the Data Science team to combat churn.
  • Drive continuous innovation in the game's day-over-day activity, adding new types of communication, integration of new features, etc.
  • Define and execute a long-term Live Ops Calendar, including short-term and long-term activity, both recurring and one-time
  • Formulate, streamline and manage team-wide processes as well as integrate with existing ones, while adhering to strict timelines


Qualifications
Desired Skills & Experience:

  • 2+ years of experience working on a game team; genuine interest in Mobile gaming
  • Outstanding curiosity and drive to learn
  • Exceptional written and oral communication skills both player-facing and internal (team-facing)
  • Strong sense of responsibility and professionalism
  • Attention to detail with an eye for aesthetics
  • Excellent interpersonal skills and ability to work well independently or within a team environment
  • Game design knowledge - a big advantage


We are SciPlay! We make games!
The roots of our company are simple and strong: Our founder, fell head over heels for casino games and had a vision to create the most entertaining free-to-play casino games for gamers around the world. We've grown into a company that makes games we are truly proud of and that are enjoyed by millions of players every day. Our history is extensive, but we're just getting started. In 1998, we got our start as Phantom EFX and in 2019, we reintroduced ourselves as SciPlay and went publi c on the Nasdaq .
At SciPlay, we are programmed to think untraditionally. From our yearly development conferences, shindigs, and new game launches, we believe in doing what you love and doing it well. We take great pride in our ability to create authentic experiences for players and we are excited to continue investing in our workforce, technology, and our data-driven approach, all with the mission of delighting our players long into the future. We believe that if we continue to stay passionate, set ambitious goals, live our values and play together, we will become the #1 social casino and casual gaming company in the world.
A few of our highlighted perks and benefits:

  • Competitive salaries and annual bonuses alongside matching 401k and other competitive benefits.


  • Strong commitment to work/life balance
  • Fully stocked kitchen
  • Fully stocked game room featuring current generation consoles and titles, shuffle board tables, foosball tables, and arcade cabinets (including our prized 5v5 cabinet ultra-rare copy of Killer Queen!)
  • Brand new, shiny, and aesthetically pleasing 10,000 sq ft office located in the Arboretum area in Austin


Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At SciPlay we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles we have! #beYOU
SciPlayers are humble. In the live environment of mobile game development, there's no room for egos and the loudest voice doesn't get their way here. We are diverse in our backgrounds and our experience, both professionally and personally, and we believe our differences are key to unlocking our super powers.
SciPlay Corporation and its affiliates (collectively, SciPlay) are committed to creating a workforce of credibility and dependability. As a prerequisite to employment with SciPlay (to the extent permitted by law), you shall be asked to consent to SciPlay conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SciPlay is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.
#LI-RR1 #LI-Hybrid
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .

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Technology we use

  • Engineering
  • Product
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An Insider's view of SciPlay

What are some social events your company does?

SciPlay loves events! #playTogether is one of our core values! We hold an annual DevCon, a two-day, 2-night offsite event. The focus is on team building, relationships and having fun! Activities include costume parties, masquerades, arcade night, karaoke challenges, lazy rivers and golf. We also host crawfish boils, volunteer days & tons more!

Thomas

Social Media Manager

What's the biggest problem your team is solving?

SciPlay’s continued focus on becoming a player-first company is more important than ever before. Creating deep retention loops by constructing a catered experience for our players is how we are attacking this market. Changing the mindset on becoming a player first company starts with becoming players ourselves. Living through player’s vision is key

Cameron

Vice President, Product Management

How does the company support your career growth?

SciPlay fosters a fun, collaborative environment where everyone is encouraged to improve the skills they’re passionate about. I joined SciPlay 6 years ago as a Marketing Lead and over time, added the LiveOps side of the business to my responsibilities. Now I’ve moved to be a Monetization Director on our biggest game, Jackpot Party!

Dafna

Director of Monetization

What is your vision for the company?

Our primary goal is to become the No. 1 casual mobile gaming company in the world. We've been following a path for growth, development and recent achievements. With the high demand for our games and rising downloads, we are expanding our teams across the company and investing in insource and outsource training to provide the best gaming experience.

Josh

CEO of SciPlay

What's something quirky about your company?

We are a game company with the motto ‘WE MAKE GAMES!’ to simply remind us of the pleasure of bringing joy to our customers. We follow this with a hearty ‘YEEHAW!’ to proclaim our excitement and encourage having some fun. Having fun as a team builds camaraderie and reminds us that enjoying the process is important to our company’s success.

Aaron

Founder and Chief Gamer

What are SciPlay Perks + Benefits

SciPlay Benefits Overview

SciPlay offers competitive salaries and annual bonuses alongside matching 401(k), employee stock purchase plans, and other competitive benefits. At our studios you’ll find a fully stocked kitchen and fully stocked game room featuring current generation consoles and titles, shuffleboard tables, foosball tables and arcade cabinets.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
We match employee FSA and HSA.
Disability insurance
SciPlay offers long-term and short-term disability insurance.
Dental insurance
Guardian Dental basic and plus plans.
Vision insurance
VSP basic and plus plans.
Health insurance
We offer three-tiered insurance plans through Aetna, and our benefits include Teladoc services.
Life insurance
Life insurance is company-paid and equal to two years of an employee’s annual salary.
Pet insurance
Wellness programs
We offer wellness discounts on insurance premiums.
Mental health benefits
Financial & Retirement
401(K)
We offer 401(k) plans with Fidelity Investments.
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
SciPlay offers annual and merit increases.
Child Care & Parental Leave
Childcare benefits
As part of our benefits package, employees can elect childcare reimbursement up to a set amount.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
SciPlay sponsors family oriented events Semi-annually.
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
We hold an annual DevCon offsite!
Office Perks
Company-sponsored outings
We attend cultural events and host annual studio-wide trips. Social activities include happy hours, sports, group workouts and more.
Free daily meals
We provide lunch two days a week
Free snacks and drinks
We offer a fully stocked kitchen, healthy snack options, and beer and wine fridges.
Company-sponsored happy hours
Onsite office parking
Free onsite parking.
Recreational clubs
Relocation assistance
Fitness stipend
SciPlay has a free gym onsite.
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Full-time employees are eligible for tuition reimbursement after six months of continuous employment, for courses that are part of a job-related degree or certification program.
Continuing education available during work hours
Customized development tracks
Paid industry certifications
Personal development training

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