Product Manager - Lending

Posted Yesterday
4 Locations
Remote or Hybrid
Mid level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Owns product discovery, strategy, roadmap development, customer journey optimization, and measurement for small-dollar lending products. Partners with Product Development, Risk, Design, and other teams to improve acquisition funnels, customer experience, approval rates, and origination volume. Conducts market research, creates process maps, develops measurement frameworks, and analyzes lending marketing campaigns and performance data to guide product recommendations.
Summary Generated by Built In

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Product Manager for Small Dollar Lending in Business Banking, you will help bring new product capabilities to life that drive account acquisition and sustainable growth. You will identify and execute opportunities to improve the acquisition funnel, enhance the customer experience, and support growth across Small Dollar Lending offerings. This role requires close partnership with Product Development, Risk, Design, and other cross-functional teams.  The ideal candidate is a self-starter with a proven track record of leading initiatives end-to-end and the ability to translate complex data into clear, actionable product strategies. 
 
Job responsibilities
  • Lead discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
  • Design and document current-state and future-state process maps across lending customer journeys. 
  • Support product strategy and vision that delivers measurable value to customers.
  • Build measurement frameworks to connect product activity to business outcome (e.g., origination volume, approval rates, etc.).
  • Supporting the reporting and analysis of marketing campaigns across lending products (e.g. direct mail, digital, pre-approved offers).
     
Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Possess knowledge or interest of small business lending and acquisition, including digital/mobile acumen and portfolio management initiatives 
  • Experience in product management
  • Data analysis and experience using data analytics and insights to solve problems  
  • Data visualization and experience with executive storytelling to advance product recommendations 
  • Strong leadership, communication, and interpersonal skills 
  • Proven track record leading initiatives end-to-end in complex environments 
     
Preferred qualifications, capabilities, and skills
  • Experience with Microsoft Office Suite, specifically Excel and PowerPoint
  • Experience in small business lending is a plus 
     

 
About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

Skills Required

  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Knowledge of or interest in small business lending and acquisition, including digital/mobile acumen and portfolio management initiatives
  • Experience in product management
  • Data analysis experience using data analytics and insights to solve problems
  • Data visualization experience and executive storytelling skills
  • Strong leadership, communication, and interpersonal skills
  • Proven track record leading initiatives end-to-end in complex environments
  • Experience with Microsoft Office Suite, specifically Excel and PowerPoint
  • Experience in small business lending

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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