Product Manager - Lending Innovation

Job Description
The Connected Commerce Lending Innovation team, a key business within Chase's Consumer and Community Banking group which is dedicated to meeting the borrowing and financing needs of our customers through installment lending solutions. We are a team of highly talented product leaders focused on delivering innovative lending products. We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As a Product Manager on the Lending team within Lending Innovation you will support the development, launch, and growth of future products on our consumer lending product roadmap. Also focusing on building the next generation of lending products. Our first 'Buy Now, Pay Later' (BNPL) product is Chase Pay in 4, which allows customers to take out installment loans on purchases made with their Chase checking account.
You should be highly curious, self-motivated, and experienced in product innovation in consumer lending (zero to one builds and product refreshes), with a history of supporting successful end-to-end product launches. You must be customer obsessed and use customer data and insights to develop strategy and must have strong collaboration skills with our QUAD partners (Design, Technology, Data & Analytics and Product) as well as key cross functional partners (Risk, Legal, Compliance, Operations and Controls), and the flexibility to adapt to internal and competitive market dynamics.
Job responsibilities:

• Manage the product development lifecycle for Installment Lending, from ideation to launch, setting timelines, and ensuring alignment with business goals and customer needs.
• Own delivery of capabilities in a banking-as-a-service model, shaping core banking capabilities and extending them to meet product requirements.
• Understand and communicate the customer journey and use cases - be central point of contact and SME on assigned journeys.
• Lead scrum teams, both within Alternative Lending and across Co-Suppliers, to get requirements delivered.
• Collaborate with cross-functional teams, including engineering and design, to define product requirements and deliver innovative solutions.
• Manage and prioritize the product backlog, using tools like Jira and Confluence to track progress and communicate updates to stakeholders.
• Own the end-to-end experience for account lifecycle management, ensuring seamless and efficient processes.

Required qualifications, capabilities, and skills

• Bachelor's degree in Business, Engineering, Computer Science, Computer Information Systems, Mathematics, Statistics, or a related field.
• A minimum of 5 years of product management experience, with a proven track record of successfully launching and managing products.
• Proficiency in using Jira and Confluence for product management and collaboration.
• Strong analytical and problem-solving skills, with the ability to identify requirements for new product development.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Experience in writing, refining and translating requirements into stories/deliverables and communicating progress of development with senior leaders.

Preferred qualifications, capabilities, and skills

• Experience in the financial services industry, particularly with installment lending or related fields.
• Familiarity with Java microservices, financial ledgers, accounts, or collections.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Strong understanding of user experience design principles and best practices.
• MBA or advanced degree in a related field is a plus.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.