The Role
As a Product Manager II at Extend, you'll define and execute the product roadmap, collaborate with engineering and design teams, prioritize product features, and advocate for user experience while monitoring product performance.
Summary Generated by Built In
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
What You'll Do:
- Support the definition and execution of the product roadmap, ensuring alignment with business objectives and customer needs.
- Collaborate with cross-functional teams to design, develop, and launch high-impact software products.
- Gather and analyze customer insights, market trends, and data to inform product decisions.
- Be curious about the competitive landscape, assess competing products, and help define strategic product response.
- Prioritize feature development and enhancements, balancing speed, quality, and scalability.
- Work closely with engineering teams to ensure timely and high-quality product delivery.
- Develop clear product requirements, user stories, and acceptance criteria.
- Monitor product performance, define KPIs, and drive continuous improvements.
- Champion customer-centricity, advocating for the best user experience.
- Stay ahead of industry trends, embrace emerging technologies.
What We Are Looking For:
- 4+ years of experience in software product management, preferably in a startup or fast-paced environment.
- Strong technical background or experience working closely with engineering teams.
- Proven track record of successfully launching and managing software products.
- Excellent analytical, problem-solving, and decision-making skills.
- Experience with Agile methodologies, product lifecycle management, Atlassian Suite, and A/B testing.
- Strong communication skills, with the ability to influence stakeholders at all levels.
- Passion for delivering exceptional user experiences and data-driven product decisions.
- Familiarity with fintech or e-commerce industries is a plus.
- Ability to perform in a high energy environment with dynamic job responsibilities and priorities
Expected Pay Range: $124,000 - $145,000 per year salaried*
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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Top Skills
A/B Testing
Agile Methodologies
AI
Atlassian Suite
Software Products
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The Company
What We Do
Extend allows any merchant to offer extended warranties and protection plans through our easy-to-integrate APIs or pre-built eCommerce applications. We power extended warranties both online and offline while also providing consumers with a modern, digitally native experience that eliminates the issues customers face today with legacy offerings.
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