Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionExperian's Consumer Services (ECS)
Experian's Digital Identity team is seeking a Product Manager II to reimagine how we run one of the most critical systems in consumer finance: the identity layer that helps tens of millions of people prove who they are, access their accounts, and stay protected from fraud. This is a chance to help define what modern identity operations look like — and to build it from the ground up.
As Product Manager II, you will shape and own the product strategy for an operations platform that helps our teams detect issues as they emerge, understand root cause quickly, and resolve problems with less manual effort. You'll bring modern tooling and automation to make our identity systems more observable, more resilient, and easier to run. Working across our teams you'll have unusual breadth, high visibility, and the opportunity to grow a capability that will scale well beyond its starting point.
Responsibilities
● Define the vision and roadmap for an operations platform that gives Digital Identity a real-time, end-to-end understanding of how our consumer journeys, systems, and partner integrations are performing.
● Shorten the path from detecting an issue to resolving it by improving how teams monitor, investigate, and respond across the identity ecosystem.
● Identify high-friction manual workflows across teams and lead their transformation into streamlined, automated processes that free people to focus on higher-value work.
● Bring consistency to how we monitor and evaluate third-party identity and fraud partners, so performance shifts are detected once, shared broadly, and acted on quickly.
● Partner closely with engineering, data science, analytics, and pod leaders to turn ambiguous operational challenges into well-defined problems, clear requirements, and measurable outcomes.
● Evaluate emerging tools and techniques — including AI where it adds real value — through focused proofs of concept, and scale the approaches that prove their worth.
● Look across pods to spot recurring patterns and build reusable capabilities that make every team faster, rather than solving the same problem in isolation.
Qualifications- 10+ years of experience in which 3+ years of product management or related experience building software products.
- Bachelor's degree in Engineering, Business/Marketing, or a technical field preferred.
- Demonstrated ability to turn complex, cross-team problems into a structured, prioritized plan and see it through to delivery.
- Comfort influencing across multiple teams and stakeholders without direct authority.
- Strong analytical skills and a metrics-driven approach to decision-making.
- Experience with observability, monitoring, platform, or internal tooling products is a plus.
- Familiarity with applying automation or AI tools to operational problems is a plus.
- Background in identity, authentication, fraud, or financial services is a plus.
- You will directly report to Director.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.
Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers
Life at Experian
Support for every family: Maternity, paternity and adoption leave for all parents, plus subsidised childcare for all employees.
Care when it matters most: Employee Assistance Program, Mental Health First Aiders, and compassionate and domestic violence leave.
Flexibility that fits your life: Flexible work arrangements with generous annual, sick and family care leave.
A community where you belong: Employee Resource Groups, paid volunteer leave and recognition through our One Experian program.
Growth at every stage: Career mentoring, Harvard Manage Mentor, Experian University and e-learning platforms.
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- 10+ years of professional experience
- 3+ years of product management or related experience building software products
- Bachelor's degree in Engineering, Business, Marketing, or a technical field
- Ability to turn complex, cross-team problems into structured, prioritized plans and deliver results
- Ability to influence multiple teams and stakeholders without direct authority
- Strong analytical skills and metrics-driven decision-making
- Experience with observability, monitoring, platform, or internal tooling products
- Familiarity with applying automation or AI tools to operational problems
- Background in identity, authentication, fraud, or financial services
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
