The Role
Own and prioritize business systems capabilities across order fulfillment, supply chain, inventory, and membership services. Define strategy and roadmap, drive delivery with engineers and analysts, own KPIs, run research and testing, and manage third-party vendor integrations to improve operational efficiency and member experience.
Summary Generated by Built In
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a Product Manager to guide the prioritization, internal alignment, and delivery of needle-moving business systems capabilities. This role will partner closely with Engineers, Systems Analysts, Analytics Engineers, and leaders across WHOOP. In support of the Business Systems team’s goals, you will be expected to own key business KPIs, make excellent prioritization and tradeoff decisions, and deliver new capabilities that help us scale and serve our members.
WHOOP is a complex business. We make a physical product and sell it through many channels around the world. Business Systems is responsible for enabling all facets of our operations: order fulfillment, shipping, and returns; materials planning, supply chain, manufacturing, and inventory management; and membership services.
You will be accountable for improving our business processes in ways that meet our members’ expectations and improve operational efficiency and simplicity, all while ensuring that our data is reliable and accurate.
RESPONSIBILITIES:
- Drive research, development, and delivery of new capabilities and process improvements across 3rd party and custom-built software.
- Bring your strong opinions and good taste to set a strategy, roadmap, and measurable goals for your area and team. Write high quality documents to support the product life cycle.
- Be hands-on and use AI tools daily to create prototypes and proofs of concept.
- Take ownership of key company metrics related to how good our processes are working for members, how we’re improving operational efficiency, and how reliable our services are.
- Own and optimize systems that cut across all parts of our business as noted above.
- Collaborate with Engineers and Analysts to break down and prioritize member and employee needs, and define detailed systems & process designs.
- Collect and analyze internal and external customer needs and feedback through rigorous research and testing methodologies.
- Develop and manage relationships with third-party vendors and service providers to ensure smooth operations.
QUALIFICATIONS:
- Proven experience (3+ years) in Product Management with a clear record of successful delivery and impact collaborating with an engineering team.
- Deep analytical, prioritization, and problem-solving skills. Previous experience in analytics is strongly preferred.
- Track record of good judgment around what to focus on and how to shape the deliverable.
- Experience with SQL/Amplitude/Sigma for data analysis is a plus (and will be required to learn on the job).
- Experience working with physical product logistics, e-commerce and/or subscription companies, ideally for a company with an international presence and in coordination with finance partners.
- Experience designing and driving commerce business processes that integrate with platforms like Netsuite and Salesforce.
- Demonstrated ability to synthesize requests from assertive cross-functional leaders and build consensus around a sequenced roadmap.
- Strong written and oral communication skills to effectively communicate hypotheses, learnings, analysis, problems, and opportunities.
- An entrepreneurial mindset with the ability to succeed in a fast-paced environment.
- Curious, positive attitude, and passionate about improving the experience of our members.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $125,000 - $170,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Skills Required
- Proven experience (3+ years) in Product Management with successful delivery and impact collaborating with engineering teams.
- Deep analytical, prioritization, and problem-solving skills.
- Previous experience in analytics.
- Experience with SQL, Amplitude, and Sigma for data analysis (plus; expected to learn on the job).
- Track record of good judgment about focus and shaping deliverables.
- Experience with physical product logistics, e-commerce, and/or subscription companies, ideally with international operations and finance coordination.
- Experience designing and driving commerce business processes integrating with NetSuite and Salesforce.
- Demonstrated ability to synthesize cross-functional requests and build consensus around a sequenced roadmap.
- Strong written and oral communication skills.
- Entrepreneurial mindset and ability to succeed in a fast-paced environment.
- Curious, positive attitude and passion for improving member experience.
What the Team is Saying
Josh
Lead Designer
.jpg)
Manan Dedhia
Field Quality Manager
Anahis
Staff Tech Lead - Mechanical Engineering
.jpg)
WHOOP Compensation & Benefits Highlights
-
Parental & Family Support — Policies include 18 weeks of paid parental leave plus two additional weeks to support return-to-work. Feedback suggests this depth of leave is a standout element of the package.
-
Wellbeing & Lifestyle Benefits — Offerings span medical/dental/vision, mental-health support, a $500 wellness stipend, daily meals, onsite gym/recovery tools, commuter benefits, and free WHOOP memberships. These wellness-forward perks collectively signal strong everyday support for employees’ health and lifestyle.
-
Equity Value & Accessibility — Stock options are granted at hire and ownership is emphasized as part of total rewards. Feedback suggests this equity component is valued alongside cash compensation.
WHOOP Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
Gallery
WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
4 days a week
