About Peppr:
Peppr gives independent restaurants the POS and ordering solutions built for how they actually work. We focus on solving real problems owners face every day, from managing the dinner rush to driving more sales through digital channels. Running a restaurant is hard enough without fighting your technology. That’s why we handle setup and launch, so restaurants can focus on their guests and grow their business faster. Join us on our journey to transform the restaurant experience, one transaction at a time.
Responsibilities:
Manage the product lifecycle, including research and development to launch and post-launch activities
Work cross-functionally with Engineering, Design, Product Operations, Sales & GTM teams to define product requirements and build necessary product features
Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends.
Communicate product progress & updates to senior management and other stakeholders
Monitor product performance, analyze metrics, and make data-driven decisions to optimize product success.
Basic requirements:
3+ years of product management experience or related industry experience
2+ years of B2B or B2B2C product management experience
You have experience working on solutions for Back-of-House and/or Front-Of-House restaurant staff
You care a lot about shaping and working in a high-impact, collaborative organization.
You are an excellent communicator and are able to align cross-functional team members on the product story and facilitate decision-making conversations
You are able to operate independently, manage ambiguity, and perform at a fast pace & under pressure
You have humility and are willing to listen to feedback
You act as the ultimate customer advocate
You are based in Dallas, TX or Los Angeles, CA
We’re also looking for:
The ability to communicate effectively in Chinese is a plus
Professional experience or thorough understanding of the restaurant industry
Experience utilizing user interviews, desktop research, etc to conduct user research and to perform analysis to deeply understand the needs of the US catering industry and merchants
Strong communication, documentation and project management skills
You have worked in a restaurant before
Top Skills
What We Do
Peppr is the only POS that actually understands restaurants. Built by a team with decades of restaurant experience, we create enterprise-grade technology solutions designed for how independent restaurants operate. While most POS providers disappear after the sale, our local teams in Dallas and Los Angeles provide faster support, responding in minutes when you need help. Our POS systems, handheld devices, and commission-free online ordering are built for the chaos of restaurant life, with reliable hardware that won't fail during your busiest hours and offline mode that keeps you running even during outages. We believe in transparent pricing with no hidden fees, no lengthy contracts, and straightforward costs so restaurants know exactly what they're paying for. Our solutions integrate seamlessly with DoorDash, OpenTable, and other services you already use, creating a complete system that lets restaurant owners focus on what matters most: serving guests and running profitable businesses. We've helped hundreds of independent restaurants streamline operations, reduce order processing time, and grow their business, from full-service restaurants to quick-service spots, bars to breweries. At Peppr, we're not just another tech vendor but genuine partners who understand what it takes to succeed.
