Product Manager Expert

Posted 4 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS
In-Office
Mid level
Fintech • Cryptocurrency
The Role
Lead end-to-end development of AI-native products, including LLM and agent applications, intelligent customer service, recommendation systems, and automated workflows. Define product requirements, interaction flows, evaluation frameworks, quality metrics, and roadmaps. Collaborate with engineering, ML, data, design, operations, and business teams to productize AI capabilities such as RAG, prompt engineering, tool calling, multi-agent orchestration, and generative UI while improving user experience and business performance.
Summary Generated by Built In

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
 
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
 
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About the Role
We are at an inflection point where AI is fundamentally reshaping what products can do and how users experience them. We're not just looking for a product manager — we're looking for a hybrid product builder who truly understands AI capabilities and can translate technical potential into real user value.
You will lead end-to-end product design for LLM / Agent-powered applications — from zero to one — across domains including intelligent customer service, personalized recommendations, AI assistants, and automated workflows. You are the critical connector between user insights, AI technical capabilities, and business objectives: someone who can discuss RAG retrieval strategies and multi-agent orchestration with ML engineers, while clearly articulating product value and delivery roadmaps to business stakeholders.
If you have genuine passion for AI-native products and the ability to define clear product direction amid ambiguity and rapid change, we'd love to build the next generation of AI applications together.
Key Responsibilities
  1. End-to-End AI Product Lifecycle ManagementOwn the full product lifecycle of AI applications — including intelligent chatbots, AI assistants, recommendation systems, and automated workflows — from requirements definition and product design through to launch and delivery. Produce high-quality PRDs, interaction flow diagrams, and acceptance criteria while driving cross-functional teams to execute efficiently.
  2. LLM / Agent Capability ProductizationDeeply engage in Agent product design, including task planning workflows, tool-calling strategies (Function Calling / MCP), context management mechanisms, multi-agent orchestration logic, and graceful failure/fallback handling. Translate underlying model capabilities into meaningful, perceivable user value.
  3. AI Evaluation Framework & Quality StandardsBuild Harness evaluation frameworks for AI products — designing test scenario sets, evaluation metric systems (accuracy, hallucination rate, task completion rate, etc.), and regression test case libraries. Independently assess AI capability boundaries and drive continuous model iteration and product quality improvement.
  4. Conversational Product Design & Knowledge EngineeringLead platform architecture planning for intelligent customer service and conversational assistant products, covering knowledge base structure design, dialogue flow and SOP design, corpus annotation and training strategy, intelligent reply generation, and case summarization. Leverage large-scale data analysis to continuously optimize conversation quality and issue resolution rates.
  5. Personalization Engines & Generative UI ProductsCollaborate deeply with ML and data teams to design recommendation strategies that deliver truly personalized, individualized user experiences. Define generative UI product requirements and drive growth in core business metrics including CTR, conversion rate, and user retention. Establish comprehensive attribution analysis frameworks for recommendation effectiveness.
  6. AI Capability Integration with Business ScenariosDevelop a thorough understanding of business goals and user pain points. Proactively identify opportunities to apply AI technologies — including RAG, Prompt Engineering, and multimodal capabilities — to concrete use cases. Define clear product evolution roadmaps that balance technical feasibility, user experience, and commercial value.
  7. Cross-Functional Collaboration & AI-Native Product CultureAct as the product Owner in close collaboration with algorithm, engineering, data, design, operations, and business teams. Maintain a strong sense of ownership in a fast-moving AI-native environment, continuously track industry developments, and rapidly translate emerging AI capabilities into product innovation opportunities.
Requirements
  1. Product Experience: 3+ years of product management experience, with at least 1 year of direct hands-on experience delivering AI application products, AIGC products, or Agent products. Must have fully shipped at least one AI-related feature module or standalone product.
  2. AI Technical Understanding: Deep understanding of the productization of mainstream AI technologies, including but not limited to: LLM Prompt Engineering, RAG (Retrieval-Augmented Generation) architecture, Agent fundamentals (tool calling / task planning / context window management), and conversational system design. Ability to independently evaluate the product feasibility of technical proposals.
  3. Evaluation & Data Capabilities: Proven ability to design AI product evaluation frameworks — independently defining evaluation metrics, building test case sets, and tracking product performance through data analysis. Familiarity with A/B experiment design and a strong data-driven decision-making mindset.
  4. Documentation & Communication Skills: Ability to write structured, logically rigorous PRDs, technical requirement documents, and flow diagrams. Excellent cross-functional communication skills with the ability to accurately bridge information between technical and business teams, eliminating information gaps.
  5. User Insight & Product Thinking: Sharp ability to translate ambiguous user needs into clearly defined product requirements. Skilled at finding the right product balance between AI capability boundaries and user expectations — avoiding both overpromising and underutilizing model capabilities.
  6. Learning Agility & Ownership Mindset: Sustained enthusiasm and capacity for continuous learning in a rapidly evolving AI landscape. Strong sense of ownership — able to proactively define problems, drive decisions, and take accountability for outcomes in highly ambiguous environments.
Nice to Have
  • Familiarity with cutting-edge AI engineering practices including MCP (Model Context Protocol), Function Calling, and multi-agent orchestration frameworks (e.g., LangChain / AutoGen / CrewAI), enabling deep technical dialogue with engineering teams.
  • Experience with AI Harness / Eval / Benchmark platform product design or usage, with involvement in establishing and maintaining LLM evaluation systems.
  • Background in Fintech / e-commerce / SaaS industries, with an understanding of the unique product design requirements for AI in high-concurrency, compliance-sensitive environments.
  • Bilingual fluency in Chinese and English (spoken and written), with the ability to independently drive product collaboration and cross-cultural communication within international teams.

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment. 
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Skills Required

  • 3+ years of product management experience
  • At least 1 year of hands-on experience delivering AI application, AIGC, or agent products
  • Successfully shipped at least one AI-related feature module or standalone product
  • Deep understanding of LLM prompt engineering, RAG architecture, agent fundamentals, tool calling, task planning, context-window management, and conversational system design
  • Ability to independently evaluate the product feasibility of technical proposals
  • Experience designing AI product evaluation frameworks, metrics, test cases, and performance analysis
  • Familiarity with A/B experiment design and data-driven decision-making
  • Ability to write structured PRDs, technical requirement documents, flow diagrams, and acceptance criteria
  • Excellent cross-functional communication and ability to bridge technical and business teams
  • Strong user insight, product thinking, learning agility, ownership, and ability to work in ambiguous environments
  • Familiarity with MCP, Function Calling, and multi-agent orchestration frameworks such as LangChain, AutoGen, or CrewAI
  • Experience with AI Harness, evaluation, or benchmark platform product design
  • Fintech, e-commerce, or SaaS industry experience
  • Bilingual fluency in Chinese and English
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The Company
HQ: Dubai
3,000 Employees
Year Founded: 2018

What We Do

Since its inception in March 2018, Bybit has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for retail and institutional traders alike. Trusted by millions worldwide, Bybit continues to push the boundaries of innovation, consistently refining and expanding its multi-spectral product offerings. At the heart of Bybit's mission lies the unwavering commitment to providing a secure, reliable, and transparent trading platform that empowers investors to seamlessly navigate the dynamic world of crypto. Whether you seek to explore Spot or Derivatives trading, harness the potential of Mining and Staking products, or leverage API support for algorithmic trading, Bybit empowers you to take control of your crypto journey. As pioneers in the ever-evolving Web3 landscape, Bybit meticulously curates and incubates innovative crypto projects, decentralized solutions, and data-driven research, fostering a vibrant ecosystem of crypto education and growth opportunities. Our core values of empathy, responsiveness, and continuous improvement permeate every aspect of our operations, shaping an inclusive environment where every individual feels valued and empowered. Bybit actively collaborates with regulatory bodies and institutions worldwide, playing a pivotal role in establishing robust safety and security frameworks, paving the way for a secure and dynamic future of crypto. Embrace the Digital Revolution with Bybit: Your Trusted Partner in the Crypto Frontier. #CryptoArk #Bybit

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