Product Manager, Engagement (18 Month Contract)

Hello, Creative Masterminds! Are you passionate about helping retail companies revolutionize the way they do business? Are you looking for a career that allows you to work with the world’s best-known brands and Fortune 1,000 leaders?

At Zipline, our mission is to bring retail operations out of the dark ages and provide effective tools that empower employees and streamline communication. We aim to save the $4.4 trillion retail industry from sad, slow, and inefficient systems (think fax machines, voicemails, and the postal service). People deserve better, and we need your help to make this happen!

We are an early stage, well-funded company with awesome investors and great customers. We're seeking a Product Manager to ensure our customers' success with our product.

As a Product Manager, Engagement, you’ll play a vital role in shaping and enhancing tools that empower employees and foster a connected workplace. Working alongside experienced product leaders, you’ll focus on prioritizing features that drive engagement and autonomy, enabling employees to collaborate effectively, learn continuously, and take initiative to achieve meaningful business outcomes. Collaborating with cross-functional teams, you’ll dive into user research, contribute to product strategy, and deliver seamless, user-friendly experiences that align with the diverse needs of employees and organizational goals.

In this role, you’ll support the growth of a comprehensive engagement platform that includes features like continuous learning, communication tools (Groups, Messenger, Notifications), and personalization. You’ll gain hands-on experience managing solutions that improve employee agency, strengthen community, and enhance brand pride. By creating innovative tools and capabilities, you’ll help build a workplace environment that aligns with our mission to empower employees and make work more meaningful. 

This Product Manager will be successful in their role by focusing on:

• Defining and driving the product roadmap to foster employee engagement and empower employees in alignment with overall company goals
• Developing and prioritizing features such as personalization, onboarding, continuous learning, and engagement reporting in collaboration with cross-functional teams
• Enhancing communication tools such as groups, messenger, and notifications to enable seamless collaboration across all employee personas
• Analyzing adoption and engagement metrics to measure success and inform product decisions for sustained improvements
• Conducting user research and competitive analysis to identify opportunities for innovation and increased value for employees
• Bridging cross-functional teams to ensure smooth execution of initiatives and alignment of product goals across design, engineering, and business stakeholders

A Product Manager’s Role at Zipline includes:

• Connecting and communicating regularly with customers and coworkers to research and explore real retail problems, build strong relationships and amplify voices as we work towards building the most effective and easy-to-use field enablement platform in the world..
• Learning and analyzing data to make informed decisions and to monitor the success of new features, functionality, and general user experience. Continue to gain market knowledge by reading reports, blogs or our competitor’s product literature.
• Deciding and documenting is core to how we communicate asynchronously and operate cross-functionally. From writing pitches that define what, when and why to key decisions or discussions around priority or changes to customer facing roadmaps, taking a “written first” approach will help bring stakeholders together.
• Shaping and building ideas is our love language for product discovery and delivery. Methods like breadboarding or fat marker sketches enable collaboration with design and engineering to ensure product direction and functionality are clearly communicated and ideas are brought to life!

Must-haves

• You have 3-6+ years of SaaS or enterprise product management, with a focus on employee engagement or communication tools
• Strong analytical skills to track KPIs such as adoption and engagement and translate insights into actionable strategies
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously 
• Proactive and eager to grow your product management skills in a fast-paced environment
• Excellent collaboration and communication skills to align cross-functional teams and stakeholders
• You are comfortable establishing relationships across Marketing, Sales, Engineering, Customer Success, and our Customers and Partners
• Familiarity with mobile app development process and app store ecosystems is a plus

Nice to haves

• We are for retail, by retail. Having a background either working in retail or building software for retailers has been an important key to our product’s success. It’s not required but if you do have retail experience it will bring a ton of value to our customers and business.
• Working knowledge of the complexities of managing the operations of a retail store.
• Exposure to third party systems such as WFM, Inventory, PoS, e-commerce, etc.
• Experience with the concepts described in Shape Up is an asset, but not required.

More about you:

• Proficient in productivity applications such as Mac Book Pro/Air, Gmail & G-Suite Products, Microsoft Office, Basecamp, Slack
• Ability to effectively communicate verbally and written, present to, influence, or befriend all levels within an organization.
• Outstanding listening and writing skills, and a keen ability to translate complex concepts into simple, persuasive language.
• Team player with excellent collaboration skills to build relationships across the company with both ours as well as our customers.
• Self-motivated, dependable, and dedicated.

Employee Benefits

• Stock Options
• Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
• Paid Parental Leave Benefit
• Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
• 401(k) Retirement Plan
• 100% Paid Life and Long-Term Disability Insurance

The “Extras”

• Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
• Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
• Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
• Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
• Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favourite coffee spot.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time, here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesdays Socials, where the topic can be a classic “Standup” format, a micro learning around burnout and mental health, followed by discussion, or a silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and can feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail, and Keep Today on Track™